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Senior Bus Operations Manager

AtkinsRéalis
Riyadh, KSA
fulltime
Mid-Senior
1 weeks ago
Operations ManagementProcess ImprovementSupply ChainLogisticsBudget ManagementStrategic PlanningTeam LeadershipPerformance MetricsSix SigmaLean ManufacturingERP SystemsSAPOracleProject ManagementGCC Market UnderstandingMENA LogisticsWarehouse OperationsProduction PlanningQuality ControlCustomer ServiceRisk ManagementFacility ManagementOperational ExcellenceBudgeting and ForecastingInventory ControlStandard Operating Procedures (SOPs)Business Process Re-engineeringResource AllocationKey Performance Indicators (KPIs)Cross-functional CollaborationSupply Chain OptimizationProcurementTender ManagementStrategic SourcingLogistics CoordinationExport/Import Regulations GCCFree Zone Operations UAESaudi Vision 2030 ImpactQatar National Vision 2030 ImpactOman Vision 2040 ImpactBahrain Economic Vision 2030 ImpactKuwait Vision 2035 ImpactProject Management Professional (PMP)Certified Supply Chain Professional (CSCP)Six Sigma Black BeltLean Six SigmaISO 9001Cost ControlEfficiency GainsOperational 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(OHS)Industrial Engineering PrinciplesOperations ResearchSimulation ModelingForecasting ModelsInventory Management SystemsWarehouse Management Systems (WMS)Transportation Management Systems (TMS)Global Supply Chain ManagementRegional Supply Chain ManagementGCC Customs ProceduresMENA Logistics NetworksProcurement SoftwareERP ImplementationBusiness Process MappingWorkflow OptimizationAgile Methodologies in OperationsScrum Master (Operations context)DevOps Principles (Operations context)Business Intelligence (BI) ToolsTableauPower BIAdvanced ExcelFinancial ModelingBudget Variance AnalysisCapital Expenditure (CAPEX) JustificationOperational BudgetingProfit and Loss (P&L) Statement AnalysisCost AccountingManagement AccountingFinancial ReportingAudit Planning (Operational)Internal ControlsCompliance AuditsRegulatory Compliance GCCData Security in OperationsCybersecurity Awareness (Operations context)IT Governance in OperationsProject Portfolio Management (PPM)Program ManagementStakeholder ManagementNegotiation StrategiesContract ManagementVendor Performance ManagementSupply Chain Risk MitigationResilience PlanningDisaster PreparednessBusiness Process Outsourcing (BPO)Third-Party Logistics (3PL)Fourth-Party Logistics (4PL)Lean OperationsKaizenTotal Quality Management (TQM)Six Sigma DMAICSix Sigma DMADVValue Stream MappingRoot Cause Analysis (RCA)Preventive MaintenancePredictive MaintenanceAsset ManagementFleet ManagementReal Estate Management (Facilities)Space PlanningFacilities MaintenanceSecurity Management (Physical)Emergency Response PlanningOccupational Safety and Health Administration (OSHA) standards (GCC adaptation)EnvironmentalSocialand Governance (ESG) in OperationsCorporate Social Responsibility (CSR) in OperationsSustainability ReportingCarbon Footprint ReductionWaste ManagementEnergy Efficiency in OperationsWater ConservationCircular Economy PrinciplesDigital Twins in OperationsAI in Operations ManagementMachine Learning in OperationsRobotics Process Automation (RPA)Blockchain in Supply ChainCloud Computing in OperationsSaaS Solutions for OperationsMobile Technology in OperationsData VisualizationAdvanced AnalyticsPredictive AnalyticsPrescriptive AnalyticsSimulation SoftwareOptimization SoftwareProject Management SoftwareCollaboration ToolsCommunication PlatformsERP System ProficiencyCRM IntegrationSalesforceMicrosoft DynamicsSAP S/4HANAOracle CloudWorkdayJiraConfluenceAsanaTrelloMicrosoft ProjectPrimaveraRisk Management FrameworksBusiness Impact AnalysisContingency PlanningOperational Due DiligenceMergers and Acquisitions (M&A) Integration (Operations)Divestiture Support (Operations)Change Management ModelsOrganizational DevelopmentHuman Resources Management (Operations focus)Labor RelationsEmployee EngagementPerformance Metrics DesignGoal SettingManagement by Objectives (MBO)OKR FrameworksStrategic Sourcing SoftwareE-procurement PlatformsReverse AuctionsCategory ManagementSupplier Relationship Management (SRM)Logistics Optimization SoftwareRoute OptimizationFleet Tracking SystemsWarehouse Automation TechnologiesAutomated Guided Vehicles (AGVs)Autonomous Mobile Robots (AMRs)Robotic ArmsAutomated Storage and Retrieval Systems (AS/RS)Internet of Things (IoT) SensorsData LoggersRFID TechnologyBarcode ScanningComputerized Maintenance Management System (CMMS)Enterprise Asset Management (EAM)Servicenow (Operations Management module)IT Service Management (ITSM)Business Process Management (BPM) SuitesLow-code/No-code Platforms for OperationsAI-powered ForecastingML for Demand PlanningPredictive Maintenance AlgorithmsOptimization AlgorithmsSupply Chain FinanceWorking Capital ManagementInventory Turnover RateDays Sales Outstanding (DSO)Days Payable Outstanding (DPO)Cash Conversion CycleFinancial Planning and Analysis (FP&A)Strategic Financial ManagementCost-Benefit AnalysisReturn on Investment (ROI) CalculationEconomic Value Added (EVA)Shareholder Value CreationValue-Based ManagementRisk PoolingHedging StrategiesCommodity Price Risk ManagementCurrency Exchange Rate Risk ManagementPolitical Risk Assessment GCCGeopolitical Risk Analysis MENASupply Chain Disruption ManagementBrand Reputation Management (Operational aspects)Customer Satisfaction Scores (CSAT)Net Promoter Score (NPS)Customer Effort Score (CES)Customer Journey MappingService Level Agreements (SLAs)Field Service ManagementAfter-Sales Service OperationsReverse LogisticsProduct Lifecycle Management (PLM)New Product Introduction (NPI) ProcessesManufacturing Operations Management (MOM)Just-In-Time (JIT) InventoryMaterials Requirements Planning (MRP)Bill of Materials (BOM) ManagementCapacity Planning SoftwareProduction Scheduling SoftwareShop Floor ControlSCADA SystemsMES (Manufacturing Execution Systems)Quality Management Systems (QMS)Statistical Process Control (SPC)Total Productive Maintenance (TPM)Automotive Operations ManagementRetail Operations ManagementFMCG Operations ManagementOil and Gas Operations ManagementConstruction Operations ManagementHealthcare Operations ManagementHospitality Operations ManagementLogistics and Transportation Operations ManagementE-commerce Operations ManagementGlobal Operations ManagementInternational Business OperationsEmerging Markets OperationsDeveloping Economies OperationsCrisis CommunicationsBusiness Resilience FrameworksScenario PlanningWar GamingStress Testing OperationsOperational AgilityAdaptive PlanningDynamic Resource AllocationScalabilityFlexibility
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Overview

The Sr.

Bus Operations Manager will have a minimum of 15 years' managerial experience shall oversee all Bus operation services and activities performed by the Bus Operator and verify that they are carried out safely and in accordance with the Contract and to the Employer's satisfaction.

His main responsibility is to manage the contract of the Bus Operator, which is a multi-billion contract.

He will be leading a team of experts that shall monitor, report and manage the Bus Operator delivery in terms of deployment of the network, timetables and related planning activities, contractual and performance KPIs, optimization of the bus network service, incident response, SOP compliance, maintenance regime, etc…

The Sr. Bus Operations Manager will also ensure that the interfaces between the ITS, Bus, Infrastructure, Metro O&M'and other Public Transport Contractors are efficient: activity schedules are consistent, handover procedures are respected, technical information are shared, training on systems and access is normally supplied, testing and commissioning activities are performed transparently, etc

Role And Responsibilities

  • Oversee operations through all the phases of the Bus and ITS Contractors' activities to verify that all the contractual requirements are fully met.
  • Be responsible for the ongoing day to day delivery of passenger services in accordance with the KPI Regime and best market practices. Safety and excellence will be at the heart of all these services.
  • Champion a customer focused approach to adjust delivery quality to the population of Riyadh city.
  • Lead studies performed by the team for network expansion and other strategic objectives of RCRC.
  • Moreover, This Role Needs To Ensure His Team
  • Supervises the Operations Control Centre (bus operations) and coordinate special situations like crisis coordination, disaster recovery, etc.
  • Produce reports for the PMS team to be presented to the client on punctuality, kilometers, and all required KPI reports.
  • Compare operational data from ITS systems and inspections status prior to preparing the reports for the client.
  • Develops Crisis management procedures and interface protocols with the Metro project.
  • Is available on a 24-7-365 basis to attend major incidents, accidents and crises that may occur.
  • Develop and track mitigations on incidents will be coordinated with specialists and third parties, these will be followed up to ensure no such incidents occurs in the future.

Qualification and Education Requirements

  • University Degree

Mandatory Experience

  • Demonstrated track record of delivering large and complex operational and service led transport projects
  • Minimum of 15 years' experience in bus operations in either combination roles in:
  • Operational experience in Bus operating company, and/or
  • Client organization managing a Bus operator, and/or
  • Consultant team managing Bus operator.
  • Must be of Western nationality such as north American or European

Additional Notes

  • Proven organizational skills, including time management.
  • Project management experience.
  • Strong analytical and problem-solving skills.
  • Self-sufficiency and an ability to work with minimal supervision.
  • Strong verbal and written communication skills.
  • Attention to detail.

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