Senior Associate Investigations

Overview

• **Business Unit**

QNB - Qatar

• **Division**

Operations

• **Department**

Operations

• **Location**

Doha, Qatar

• **Closing Date**

About QNB

Job Purpose Summary

A. Shareholder & Financial

• Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been clearedfor initiation of timely follow-up in this regard, and thereby help avoid any losses to the Group on account of such transactions.
• Implements KPI’s and best practices for Senior Associate, Investigations role.
• Perform a daily check on all received queries swift/email to ensure that nothing is left unattended on a particular day.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External)

• Provide adequate and efficient remittance processing services to internal customers (viz. QNB domestic branches) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory)

• Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.
• Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.
• Constantly strive to reduce the outstanding enquiries related to remittance transactions
• Ensure all queries received during the day are attended to and that follow up and escalations and done accurately and in a timely manner and that any pending items are identified and promptly attended to on the following day.
• Ensure that all open Reconciliation items and attended to each day
• Ensure that all emails are accurately and timely responded to each day with escalations if required
• Ensure that all transactions done as a result of investigations are properly supported with documents and approvals
• Maintain adequate documentation on each case with respect to the investigation process in line with the policy/ procedures and pertinent regulatory requirements.

D. Learning & Knowledge

• Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

• Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 2 years of relevant experience, preferably within a highly rated international bank
• Note: you will be required to attach the following:
• Resume/CV

• QID (Front & Back)

• Passport
• Education Certificate
• Birth Certificate