Senior Associate, Benefits Manager

Regional Benefits Activities

Annual Renewals and Plan Governance

Program Change and Project Delivery

Employee Support and Communications

Compliance, Reporting, and Continuous Improvement

Required Qualifications and Experience

Preferred Qualifications and Attributes

Benefits

• At Hamilton Lane, our benefits philosophy is simple: to provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring.
• To do this, Hamilton Lane offers the following benefits:
• Enhancing Your Physical and Emotional Health
• Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.
• Developing Your Career
• Tuition and certification reimbursement programs are available, along with continual education and development trainings for you to grow with Hamilton Lane.
• Supporting Your Family & Community
• For our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidates that join our team.
• For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents.
• Safeguarding Your Financial Wellbeing
• Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.
• Hamilton Lane is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. As a registered investment adviser, employees of Hamilton Lane may be subject to certain limitations on political contribution and personal investment activities.
• Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.

Responsibilities

• · Own the day-to-day administration of health and welfare, retirement and pension, wellbeing, and perquisite programs across EMEA and APAC.
• · Process new joiner enrollments, qualifying life events, changes, and terminations accurately and within required timelines, in partnership with local providers and HR teams.
• · Coordinate benefits activities for onboarding and new-joiner orientation, ensuring employees receive clear and timely information about available programmes.
• · Maintain accurate employee and plan data in HRIS and benefits platforms; perform regular audits, reconciliations, and quality checks with Payroll and providers.
• · Monitor service levels, resolve operational issues, and maintain clear records of decisions, exceptions, and outstanding actions.
• · Manage day-to-day relationships with brokers, consultants, insurers, pension providers, wellbeing partners, and third-party administrators to promote service quality and accountability.
• · Review provider performance, invoices, service issues, contractual obligations, and escalations; track actions through to resolution.
• · Manage the regional annual renewal calendar, coordinating data gathering, timelines, meetings, approvals, and implementation activities across multiple countries.
• · Partner with brokers, insurers, pension providers, and consultants on plan design options, market benchmarking, cost analysis, rate negotiations, and renewal recommendations.
• · Prepare concise analysis and recommendations for leadership review, including participation, utilization, market practice, cost, and risk considerations.
• · Lead the implementation of renewed or newly appointed plans, including documentation, system configuration, payroll coordination, employee communications, and post-launch validation.
• · Support the design and rollout of new benefits programs, plan changes, harmonization initiatives, and process improvements across EMEA and APAC.
• · Develop and maintain project plans, milestones, risk logs, stakeholder updates, and implementation checklists for benefits-related initiatives.
• · Coordinate with Payroll, HR Operations, Legal, Marketing, regional HR Business Partners, and local office leaders to deliver changes accurately and on time.
• · Lead the launch of benefit programmes for new office locations, market expansions, or other organizational changes, as required.
• · Be the go-to point of contact for Benefits related employee queries for the EMEA and APAC regions. Be responsive and knowledgeable, providing accurate, empathetic, and timely guidance.
• · Partner with Marketing team to develop and maintain benefits communications, onboarding materials, enrollment guides, intranet content, FAQs, and employee presentations.
• · Deliver or coordinate employee information sessions and education on benefits programs, enrollment activities, policy changes, and wellbeing initiatives.
• · Escalate complex or sensitive cases appropriately and maintain ownership until the matter is resolved.
• · Translate complex plan provisions, eligibility rules, and local requirements into clear, plain-language information for employees and managers.
• · Monitor regulatory developments, statutory requirements, and market practices across relevant EMEA and APAC jurisdictions, partnering with external advisors as needed, to ensure that offerings remain compliant and competitive.
• · Maintain documentation and records required for internal and external audits, governance reviews, filings, disclosures, and plan administration.
• · Analyze participation, utilization, cost, employee feedback, and provider performance to identify opportunities to improve employee experience, risk management, and cost effectiveness.
• · Support the preparation and submission of benefits reporting for tax or other relevant country bodies/authorities.
• · Prepare recurring and ad hoc benefits management information reporting for HR and leadership, ensuring information is accurate, relevant, and presented clearly.
• · Identify opportunities to simplify processes, improve controls, strengthen data quality, and enhance the use of HRIS and benefits technology.
• Candidate Profile
• · 6+ years of experience in employee benefits administration, with direct experience supporting multiple countries across EMEA and/or APAC.
• · Demonstrated experience managing or supporting annual benefits renewals, including broker and vendor coordination, benchmarking, cost analysis, and implementation.
• · Working knowledge of employee benefits and statutory or regulatory requirements across the UK, Europe, and/or APAC; experience with pensions and works councils is advantageous.
• · Experience managing external benefits providers, brokers, insurers, pension administrators, consultants, or third-party administrators.
• · Experience working with HRIS, benefits administration platforms, payroll interfaces, and employee data reconciliations.
• · Strong project management skills, with the ability to organize complex workstreams, manage deadlines, and deliver accurate outcomes in a fast-paced, global environment.
• · Strong written and verbal communication skills, including the ability to explain complex benefits information clearly to employees.
• · High degree of discretion, professionalism, and sound judgment when handling confidential employee and business information.
• · Bachelor’s degree, highly desirable in Human Resources, Business, Finance, or related discipline, or equivalent relevant experience
• · Experience supporting benefits in financial services, professional services, or another multinational environment.
• · Experience delivering regional benefits projects, process improvements, or new-market implementations.
• · Collaborative, service-oriented, resilient, and comfortable working across cultures and time zones.