Senior Application Support Specialist

Teranet is currently looking for a Senior Application Support Specialist to support our Registry and Commercial solutions business. You will manage production environment incidents, service requests, problem management and root cause analysis. You will also be responsible for managing and implementing changes and releases to production environment. The successful candidate will quickly learn the details of complex systems and will troubleshoot, document, resolve problems, implement technical enhancements and maintenance repairs corresponding to business requirements and design modifications. Occasional overtime will be required for off hour on call production support.

Qualifications

• You have a Bachelor’s Degree or Diploma in Computer Science, Engineering, or a related discipline
• You have minimum of 6 years’ experience in production support
• You have experience and knowledge of Azure and Azure Red Hat OpenShift operations
• You have an understanding and experience of ITIL and ITSM foundation frameworks
• Let’s Talk Pay
• We believe in being upfront about pay and helping you make informed decisions about your career. The annual pay range for this role is $121,000 - $132,000 CAD , inclusive of base salary and target incentive pay. We understand that great talent comes in many forms, each with unique skills, experience, and potential. Your salary will be tailored to reflect the experience you bring and the impact you’re ready to have on this role.
• 100% Employer Paid Health Benefit Plan
• Employer Matching Retirement Savings Plan
• Paid Vacation, Floater Days & Sick Leaves
• Maternity, Parental and/or Adoption Leave Top-Up Programs
• Corporate Discounts & GoodLife Group Rate Membership
• Employee Assistance Program – for you and your loved ones!
• Our Human Approach to Hiring
• At Teranet, we use smart technology to make hiring faster and more efficient. Artificial Intelligence (AI) tools help us review applications and identify strong matches—but the real decisions? Those are made by our awesome people.
• Every interaction you’ll have, and every decision we make, is led by humans. AI may support us, but it’s human connection that drives every hire.
• At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.
• Come As You Are. We Like You That Way!

Preferred Qualifications

• You have experience with Azure, Oracle, PostgreSQL, ServiceNow, SolarWinds, ELK, AppDynamics, Control-M tools is desired