{bc}
Apply
workable

Senior Application Support Engineer

Ocean Infinity
Southampton, GBR
Senior · 5+ years experience
Onsite
£55,000 / year
Discovered 1 weeks ago
bashdockergrafanajavascriptkibanalinux

Full Job Posting

What you will do! 🚀

  • Up to 3rd line support, resolving incidents and requests with internally developed software products and following up with detailed root cause analysis;
  • Providing structured feedback to the internal development teams, identifying issues and driving improvements through real‐world insights;
  • Mentoring generalist IT team members and working as a key contributor, and participant, to initiatives reducing the number of incidents, average resolution time and other reliability metrics;
  • Working closely as a liaison between development and support teams to monitor and support frequent software releases as they move from development into production;
  • Managing tickets to ensure response and resolution SLA’s are met;
  • Managing high priority tickets from inception to resolution, communicating with users Incident management
  • Participate in 24x7 on-call support process.

What we look for!🔍

  • Strong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.
  • Experience working with internally developed Software in production environments and supporting development teams either as a developer, senior QA Engineer or DevOps role;
  • Proficiency working in Linux-based environments with Docker, containerised applications, and shell scripting using PowerShell and Bash.
  • Experience working with programming languages and frameworks such as JavaScript, Typescript and React; Python and/or C#;
  • Working knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issues and interrogate software products;
  • Good understanding and experience of ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus;
  • A can-do attitude with a willingness to solve problems even if occasionally they may be considered “out of scope” for the role;
  • Excellent time management skills and ability to prioritise work in a fast-paced environment;
  • Effective verbal and written communication skills, to interpret requirements and present findings;
  • Interested in others and strives to act in the best interests of the team.
  • What you will do! 🚀
  • Up to 3rd line support, resolving incidents and requests with internally developed software products and following up with detailed root cause analysis;
  • Providing structured feedback to the internal development teams, identifying issues and driving improvements through real‐world insights;
  • Mentoring generalist IT team members and working as a key contributor, and participant, to initiatives reducing the number of incidents, average resolution time and other reliability metrics;
  • Working closely as a liaison between development and support teams to monitor and support frequent software releases as they move from development into production;
  • Managing tickets to ensure response and resolution SLA’s are met;
  • Managing high priority tickets from inception to resolution, communicating with users Incident management
  • Participate in 24x7 on-call support process.
  • What we look for!🔍
  • At least two years of experience supporting internally developed applications as a 2nd/3rd line engineer;
  • At least five years of experience working with programming languages;
  • Experience working within an ITSM tool, adhering to ITIL framework including Incident Management, Problem Management and Change Management.

Nice to have! ✨

  • At least two years of experience supporting internally developed applications as a 2nd/3rd line engineer;
  • At least five years of experience working with programming languages;
  • Experience working within an ITSM tool, adhering to ITIL framework including Incident Management, Problem Management and Change Management.
  • Nice to have! ✨

Benefits

  • Salary: £55,000 Per Annum

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Ocean Infinity

Network Systems Lead

Southampton, GBR

Discovered 3 days agoFull-time

Technical Project Manager

Southampton, GBR

Discovered 3 days agoFull-time

Expeditor

Southampton, GBR

Discovered 4 days agoFull-time

Software Engineers

Southampton, GBR

Discovered 4 days agoFull-time

Category Manager

Southampton, GBR

Discovered 4 days agoFull-time

Chief Engineer (Marine Defence Systems)

Southampton, GBR

Discovered 5 days agoFull-time

Systems Engineers

Southampton, GBR

Discovered 1 weeks agoFull-time

Engineering Manager (Software)

London, GBR

Discovered 1 weeks ago