Senior Application Analyst
Role Overview
The Senior Application Analyst owns a portfolio of business-critical applications supporting construction project management, field service, financial management, and business intelligence.
The role manages application configuration, optimization, support, integrations, vendors, technology governance, and system reliability.
The position combines technical depth, construction or field-service knowledge, communication skills, training leadership, and mentorship.
Key Skills for This Role
Full Job Posting
Company
Classic Fire + Life Safety is a full-service fire protection and life safety contractor serving building construction, modernization, upgrades, maintenance, and service needs.
The company emphasizes employee development, benefits, educational assistance, community, and career advancement.
Role Overview
The Senior Application Analyst owns a portfolio of business-critical applications supporting construction project management, field service, financial management, and business intelligence.
The role manages application configuration, optimization, support, integrations, vendors, technology governance, and system reliability.
The position combines technical depth, construction or field-service knowledge, communication skills, training leadership, and mentorship.
Application Management
- Administer portfolio applications, including configurations, user permissions, integrations, and workflows.
- Monitor application health and performance and resolve issues before they affect operations.
- Coordinate upgrades, patches, releases, testing, and data integrity activities.
Analysis and Integration
- Translate stakeholder needs into configurations, enhancements, custom workflows, integration solutions, and process improvements.
- Document processes, configurations, data flows, and integration maps.
- Design and monitor integrations such as Acumatica-Procore, Jonas-Sage, and ServiceTrade-QuickBooks.
- Troubleshoot API issues, data synchronization failures, and integration errors.
- Develop Power Apps, Power Automate, and Power BI solutions and enforce data governance standards.
Support and Vendor Management
- Provide Tier 2 and Tier 3 application support for functionality, configuration, and data issues.
- Develop and deliver end-user training, onboarding materials, and application guides.
- Manage vendor relationships, renewals, escalations, roadmaps, contracts, add-ons, and licenses.
Projects and Governance
- Lead or co-lead implementations covering requirements, configuration, testing, go-live support, and post-implementation review.
- Coordinate project plans, timelines, cross-functional teams, and external vendors.
- Maintain IT policy, change management, and data security compliance and mentor junior and intermediate staff.
Required Qualifications
- Bachelor’s degree in information technology, computer science, business administration, or a related field, or equivalent education and experience.
- At least 5 years of relevant application analyst, systems analyst, or ERP administrator experience.
- Direct hands-on experience with at least three portfolio applications.
- Experience with enterprise integrations, APIs, data synchronization, Power Platform, construction or field-service workflows, and end-user training.
- Strong analytical, problem-solving, written communication, and verbal communication skills.
Preferred Skills
- Experience in specialty contracting, construction, HVAC, mechanical, or fire protection.
- Acumatica certification, Procore configuration or certification, SQL familiarity, Agile or PMBOK experience, and change management experience.
- Microsoft PL-900 or PL-200 certification.
Compensation Note
- Salary placement is determined by relevant experience, skills, qualifications, internal equity, and Ontario market conditions.
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