Account Manager - Service Sales

Role overview

Responsibilities

• Promote and sell services; identify, qualify, and develop leads from inquiries, prospecting, referrals, and internal sources.
• Manage opportunities through proposals, negotiations, closing, and profitable customer agreements.
• Prepare quotations, deficiency reports, service proposals, and sales documentation.
• Build and manage customer relationships, retention, renewals, account growth, cross-selling, and service opportunities.
• Provide product knowledge and recommendations aligned with customer operational, regulatory, and business needs.
• Coordinate customer requirements with Customer Care, Operations, Service Teams, and Sales Specialists.
• Maintain CRM records and sales reports; monitor markets, competitors, suppliers, and industry developments.
• Provide post-sale support and communicate pipeline and account performance to sales leadership; participate in meetings, training, and improvement work.

Qualifications

• Minimum 3 years of inside sales, account management, or business development experience.
• Strong customer service and relationship-building skills; experience preparing quotations and sales documents.
• Excellent written and verbal communication; CRM and Microsoft 365 proficiency.
• Strong organization and time management; self-motivated, results-oriented, and able to manage competing priorities.
• Fire protection industry experience is an asset.
• Primarily office-based setting involving extensive computer and telephone use, regular sitting, typing, screen work, and occasional lifting up to 20 pounds.

Workplace

• The description characterizes the environment as primarily office-based.

About the company