Senior API Integration Engineer

Tasks

Responsibilities

• Design and implement API-based integrations between Enterprise Bot’s platform and enterprise systems.
• Develop and maintain integrations using REST APIs, webhooks, and event-driven workflows.
• Work closely with internal product and engineering teams to understand system capabilities and integration requirements.
• Collaborate with client technical teams to translate business and system requirements into technical integration solutions.
• Integrate with CRM systems, contact center platforms, ITSM tools, and other enterprise applications.
• Troubleshoot and resolve integration issues across APIs, services, and distributed systems.
• Document integration workflows, technical specifications, and implementation guidelines.
• Track and communicate the status of technical deliverables throughout the project lifecycle.
• Contribute to improving integration frameworks, best practices, and technical standards.

Requirements

• 6+ years of experience in API integrations, backend development, or system integration projects.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Strong understanding of RESTful APIs, JSON, and data exchange formats.
• Experience working with authentication and authorization mechanisms such as OAuth2, JWT, and token-based authentication.
• Experience building integrations using webhooks, APIs, and asynchronous workflows.
• Hands-on experience with Node.js, JavaScript, Python, or similar backend technologies.
• Experience integrating with enterprise systems such as CRM platforms, contact center platforms, or ITSM tools.
• Strong analytical, debugging, and troubleshooting skills.
• Comfortable working in enterprise technical environments and collaborating with cross-functional teams.
• Excellent written and verbal communication skills.

Nice to Have

• Experience with Salesforce, Microsoft Dynamics, Genesys, ServiceNow, or similar enterprise platforms.
• Familiarity with integration platforms, middleware, or automation tools.
• Exposure to cloud environments and microservices architectures.
• Prior experience in B2B SaaS or AI-automation environments is a strong plus

Benefits

• Competitive salary and performance-based growth
• Opportunity to work on AI, LLM, and agent-based systems
• Exposure to scalable, real-time backend architectures
• High ownership and fast career progression
• If you enjoy solving complex integration challenges and building scalable connections between enterprise systems, we would love to hear from you.
• Join Enterprise Bot and help build reliable API integrations that power automation and digital solutions for global enterprise clients.