Senior Analyst, Strategy & Business Operations - Customer, Pricing & Packaging

Job responsibilities

• Build and maintain live customer journey analytics and Voice of Customer products that combine product usage, support, survey, and CRM data.
• Support pricing and packaging decisions with analysis of plan mix, discounting, and customer behavior, and turn the results into clear recommendations for executives.
• Replace manual data pulls and slide-based reporting with automated pipelines and tools.
• Analyze large datasets with Python and SQL, and document your methods so others can reuse and check them.
• Work with Product, Finance, Sales, and Customer Success to define metrics and keep them consistent across teams.
• Present findings to senior leaders, including the VP and C-suite.
• 3 Months: Master customer data source locations, align on metric definitions with cross-functional partners, ship your first automated data refresh, and deliver an initial pricing analysis.
• 6 Months: Launch automated Voice of Customer and customer journey dashboards, present pricing recommendations to leadership, and publish documented code to a shared repository.
• 12 Months: Fully own end-to-end customer and pricing analytics, retire manual reporting, and deliver strategic analysis that directly shapes executive decision-making.
• 4+ years in strategy, business operations, analytics, or management consulting.
• Hands-on experience with Python (e.g., pandas), SQL, and cloud data warehouses (e.g., Snowflake, BigQuery) to build, test, and maintain automated data pipelines and tools.
• Proficiency leveraging and reviewing AI coding tools (e.g., Claude Code, Cursor, GitHub Copilot).
• Strong communication skills to translate complex data into concise executive recommendations.
• Ability to work in-office in Belmont, CA four days a week.

What success looks like in this role

Preferred qualifications:

• Experience at a management consulting firm, including a consulting firm's capability center or global delivery center.
• An advanced degree (MBA, master's, or PhD), ideally in a quantitative field.
• Experience with pricing and packaging, customer analytics, or Voice of Customer programs at a software company.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program
• RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral