Senior Analyst, Performance Reporting

Role overview

Responsibilities

• Conduct advanced data analysis and modelling, data mining, and data visualization.
• Develop reports and presentations tracking contractual performance, team performance, and KPIs.
• Create and facilitate training to mature reporting practices and dashboards across supported departments.
• Prepare executive presentations and briefings on performance results, trends, risks, and opportunities.
• Participate in the TTC Customer Service Ambassador Program.

Qualifications and experience

• Relevant post-secondary diploma or degree, or equivalent education, training, and experience; relevant experience in performance reporting.
• Experience developing measurable business metrics, targets, benchmarks, and outcomes to track organizational plans and priorities.
• Extensive financial and operational data analysis, modelling, reporting, and presentation experience supporting enterprise decisions.
• Knowledge of project management methodologies and experience managing projects of various sizes.
• Strong BI, analytics-tool, and self-service-platform experience; Power BI experience is essential.
• Considerable hands-on experience assessing needs and designing, developing, and implementing multi-department e-learning initiatives.
• Expert knowledge of Microsoft Excel, PowerPoint, and Word; strong quantitative and problem-solving skills.
• Knowledge of data segmentation, clustering, and advanced analytics; SAP experience is an asset.

Skills

• Use office technology, software, and applications; apply analytical skills.
• Communicate through a variety of mediums and demonstrate effective interpersonal communication.
• Demonstrate knowledge of the relevant industry or sector.

Schedule

• Regular position with 35 weekly hours, day shift, and Saturday and Sunday off.

Workplace

• A flexible hybrid work approach combines remote work with purpose-driven in-person collaboration.

Compensation

• The stated salary range is 115,570.00 to 144,526.20; no pay cadence is specified.

Benefits

• Full-time employees can join the TTC defined pension plan and receive health, dental, and vision coverage.
• Professional development and learning programs are available.