Senior Analyst - CMDB Architect

Value Proposition

Process Improvement: Developing and executing a HAM roadmap that integrates best practices for risk and cost optimization

Cross-functional collaboration: Working closely with IT, Security. Legal and Engineering teams to enhance HAM Processes and Identify improvement opportunities.

The ServiceNow CMDB Analyst is responsible for the configuration, maintenance, and administration of the Configuration Management Database (CMDB) within the ServiceNow platform. This role involves collaborating with various stakeholders to ensure accurate and up-to-date configuration data, as well as supporting the integration of other IT service management processes with the CMDB. Configuration Management (CMDB) Analyst

Job Details

Position Title: Senior Analyst- IT Asset Management

Career Level: P2

Job Category: Senior Associate

Role Type: Full Time

Job Location: Bengaluru

About the Team:

FCI ITAM supports global operation collaboratively aligning with defined, approved, process and procedures from US.

Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape.

Impact The IT Analyst is responsible for managing and overseeing the lifecycle of the company’s IT hardware assets. This includes maintenance of hardware assets to ensure optimal use and compliance with company policies and industry standards

Key Deliverables

Responsibilities:

Configure and maintain the ServiceNow CMDB to ensure accurate representation of all configuration items (CIs) and their relationships.

Configure and maintain ServiceNow Discovery Agentless and ACC.

Collaborate with cross-functional teams to gather, analyze, and document configuration data requirements.

Conduct regular audits and reconciliation activities to identify and resolve discrepancies or data integrity issues within the CMDB.

Develop CMDB policy, standards, and procedures to ensure data accuracy and consistency.

Monitor and manage CMDB health, including identifying and resolving data quality issues and ensuring data compliance with established guidelines.

Collaborate with other IT service management teams to ensure integration of CMDB with Incident, Problem, Change, and Asset Management processes.

Participate in the evaluation and implementation of new CMDB features, enhancements, and tools to improve data accuracy and efficiency.

Stay up-to-date with industry best practices and trends related to CMDB management and ServiceNow platform capabilities.

Assist in the creation and maintenance of CMDB-related documentation, including configuration item (CI) models, relationships, and data dictionaries.

Requirements:

Bachelors degree in information technology, Computer Science, or related field or equivalent experience

5 plus years ServiceNow experience with a focus on IT Service Management (ITSM)

Excellent analytical, and problem-solving skills on maintaining CMDB data integrity

Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking.

Strong organizational skills

Excellent collaboration, customer service, and communication skills to work in a team environment.

Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

ITIL Foundation v3 or v4 certification is preferred.

Skills and Qualification

Functional Skills:

Strong organizational and to maintain the accuracy of the inventory Excellent communication

Proficiency in asset management software and tools Hands on experience and knowledge on using

ServiceNow HAM and CMDB Knowledge of IT hardware lifecycle management Ability to work

independently and as part of a team Attention to detail and problem-solving skills Preferred

Certification in IT Asset Management eg ITIL V4 IAITAM Certified ServiceNow Admin CSM

Experience with IT service management ITSM tools.