Senior Account Manager - Enterprise

Role overview

Account management

• Manage enterprise accounts as the primary point of customer contact; build stakeholder relationships and understand business and technology needs.
• Review account performance, identify opportunities, support customer satisfaction, coordinate service delivery, and manage contract renewals.

Solutions and business development

• Develop knowledge of the ICT and digital portfolio and align solutions with customer business objectives.
• Identify account expansion opportunities; support upselling, cross-selling, account planning, proposals, presentations, and client engagements.

Collaboration and customer support

• Coordinate with sales, technical, presales, product, and delivery teams to position and execute solutions.
• Engage business and technical stakeholders, resolve customer issues, and maintain CRM records of account activity and opportunities.

Requirements

• 8+ years of account management experience in ICT, cloud services, or technology-related industries; experience managing enterprise accounts.
• Good understanding of cloud (IaaS, PaaS, SaaS), cybersecurity, data and analytics, and digital transformation solutions.
• Proven account growth through upselling and cross-selling; experience with Oracle, AWS, Microsoft Azure, or similar platforms.
• Knowledge of cybersecurity, data management, networking, and digital transformation best practices; familiarity with CRM tools such as Salesforce.
• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

Culture