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Account Manager - Enterprise

ZainTech
Dubai, UAE
Full-time
Senior
Onsite
Discovered 3 days ago
Enterprise account managementConsultative sellingUpselling and cross-sellingCloud solutions (IaaS, PaaS, SaaS)Cybersecurity solutionsData and analytics solutions

Full Job Posting

Role overview

Manage and grow a portfolio of enterprise clients by delivering ICT and digital solutions.

Build customer relationships, identify growth opportunities, and drive revenue through consultative selling across cloud, cybersecurity, data, and digital solutions.

Work with sales, technical, presales, product, and delivery teams to support customer satisfaction and account growth.

Account management

  • Manage enterprise accounts as the primary customer contact and build relationships with key stakeholders.
  • Conduct account reviews, assess performance, identify opportunities, and support customer satisfaction.
  • Coordinate service delivery, manage renewals, and support continued customer value realization.

Solutions and business development

  • Align cloud, cybersecurity, data, and digital solutions with customer business needs and objectives.
  • Identify account expansion opportunities; support pipeline, upselling, cross-selling, and account growth strategies.
  • Prepare proposals and presentations, and participate in client meetings and events.

Collaboration and communication

  • Work with technical, presales, product, and delivery teams to position and execute solutions.
  • Coordinate customer issue resolution and maintain CRM records of account activities and opportunities.

Requirements

  • 3–5 years of account management, sales, or business development experience in ICT or technology.
  • Experience managing enterprise accounts and growing accounts through upselling and cross-selling.
  • Understanding of cloud, cybersecurity, data and analytics, and digital transformation solutions.
  • Experience with Oracle, AWS, Microsoft Azure, or similar ICT and cloud platforms.
  • Knowledge of cybersecurity, data management, networking, and digital transformation best practices.
  • Familiarity with CRM tools such as Salesforce.
  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.

Culture and conduct

The company describes its culture as collaborative, innovative, customer-centric, and grounded in integrity and ethical conduct.

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