Senior Account Manager

Department : Commercial

Location: UAE – Dubai

• **About the Role**
• The Senior Account Manager is responsible for managing strategic client accounts, driving revenue growth, and strengthening long-term business relationships.
• This role combines high-level account management with proactive business development activities to ensure client satisfaction, account expansion, and achievement of commercial objectives.
• The role requires strong relationship management, negotiation, sales, and strategic planning skills to maximize profitability and support the company’s growth initiatives.
• **Main Objectives**

· Long-Term Commercial Partnerships

• **What Will You Do?**
• · Serve as the primary point of contact for assigned strategic and key client accounts.
• · Build and maintain strong, long-term relationships with clients through regular communication and trust-building.
• · Understand client business needs and provide suitable solutions aligned with company services and capabilities.
• · Manage customer account activities, including contract negotiations, renewals, pricing discussions, and commercial agreements.
• · Develop and execute strategic account plans to maximize client retention and revenue growth.
• · Achieve or exceed monthly, quarterly, and annual sales and revenue targets.
• · Identify upselling and cross-selling opportunities within existing accounts.
• · Generate new business opportunities and expand the company’s market presence.
• · Prepare and deliver professional presentations, commercial proposals, and service demonstrations tailored to client requirements.
• · Coordinate with internal departments including operations, finance, quality, product, and customer service teams to ensure smooth service delivery.
• · Ensure all client deliverables are completed in accordance with agreed SLAs and SOWs.
• · Handle client concerns, escalations, and operational issues in a professional and timely manner.
• · Monitor industry trends, competitor activities, and market developments to identify business opportunities and commercial risks.
• · Maintain accurate sales forecasts, pipeline updates, account reports, and CRM records.
• · Prepare periodic management reports related to account performance, revenue generation, customer feedback, and pipeline status.
• · Participate in industry events, conferences, networking activities, and business meetings to strengthen the company’s market presence.
• · Support junior account management team members when required and contribute to commercial planning initiatives.
• **KPIs (Key Performance Indicators)**
• · Achieve or exceed monthly, quarterly, and annual sales targets.
• · Maintain client retention rate of 90% or higher.
• · Increase revenue growth from existing accounts through upselling and cross-selling activities.
• · Timely closure of commercial deals and contract renewals.
• · Maintain healthy sales pipeline and conversion rates.
• · Customer satisfaction rating based on client feedback and surveys.
• · Growth of strategic and key accounts.
• · Accuracy of sales forecasting and account reporting.
• · Response and resolution time for client escalations.
• **Qualifications & Requirements**
• · Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
• · 5–8 years of experience in Account Management, Business Development, or B2B Sales.
• · Proven experience managing strategic or enterprise-level accounts.
• · Strong sales, negotiation, and relationship management skills.
• · Excellent communication and presentation abilities.
• · Strong commercial awareness and customer-oriented mindset.
• · Ability to manage multiple accounts and priorities simultaneously.
• · Experience in service-based industries is preferred.
• · Proficiency in CRM systems and Microsoft Office applications.
• · Fluent in English; Arabic is an advantage.
• **Competencies**
• · Strategic Thinking
• · Communication Skills
• · Negotiation Skills

· Client Relationship Management

• · Problem Solving
• · Business Development
• · Commercial Awareness
• · Time Management
• · Team Collaboration
• · Result Orientation
• **Reporting Line**
• Reports To: Commercial Director / Head of Commercial