Senior Account Manager

About This Role

Department : Commercial

Position Type :Full-Time

Location: UAE – Dubai

• About the Role

The Senior Account Manager is responsible for managing strategic client accounts, driving revenue growth, and strengthening long-term business relationships. This role combines high-level account management with proactive business development activities to ensure client satisfaction, account expansion, and achievement of commercial objectives.

The role requires strong relationship management, negotiation, sales, and strategic planning skills to maximize profitability and support the company’s growth initiatives.

• Main Objectives

·       Client Retention & Relationship Management

·       Revenue Growth & Sales Target Achievement

·       Upselling & Cross-Selling Existing Clients

·       Business Development & Market Expansion

·       Strategic Account Management

·       Customer Satisfaction & Service Excellence

·       Long-Term Commercial Partnerships

• What Will You Do?

·       Serve as the primary point of contact for assigned strategic and key client accounts.

·       Build and maintain strong, long-term relationships with clients through regular communication and trust-building.

·       Understand client business needs and provide suitable solutions aligned with company services and capabilities.

·       Manage customer account activities, including contract negotiations, renewals, pricing discussions, and commercial agreements.

·       Develop and execute strategic account plans to maximize client retention and revenue growth.

·       Achieve or exceed monthly, quarterly, and annual sales and revenue targets.

·       Identify upselling and cross-selling opportunities within existing accounts.

·       Generate new business opportunities and expand the company’s market presence.

·       Prepare and deliver professional presentations, commercial proposals, and service demonstrations tailored to client requirements.

·       Coordinate with internal departments including operations, finance, quality, product, and customer service teams to ensure smooth service delivery.

·       Ensure all client deliverables are completed in accordance with agreed SLAs and SOWs.

·       Handle client concerns, escalations, and operational issues in a professional and timely manner.

·       Monitor industry trends, competitor activities, and market developments to identify business opportunities and commercial risks.

·       Maintain accurate sales forecasts, pipeline updates, account reports, and CRM records.

·       Prepare periodic management reports related to account performance, revenue generation, customer feedback, and pipeline status.

·       Participate in industry events, conferences, networking activities, and business meetings to strengthen the company’s market presence.

·       Support junior account management team members when required and contribute to commercial planning initiatives.

• KPIs (Key Performance Indicators)

·       Achieve or exceed monthly, quarterly, and annual sales targets.

·       Maintain client retention rate of 90% or higher.

·       Increase revenue growth from existing accounts through upselling and cross-selling activities.

·       Timely closure of commercial deals and contract renewals.

·       Maintain healthy sales pipeline and conversion rates.

·       Customer satisfaction rating based on client feedback and surveys.

·       Growth of strategic and key accounts.

·       Accuracy of sales forecasting and account reporting.

·       Response and resolution time for client escalations.

• Qualifications & Requirements

·       Bachelor’s degree in Business Administration, Sales, Marketing, or related field.

·       5–8 years of experience in Account Management, Business Development, or B2B Sales.

·       Proven experience managing strategic or enterprise-level accounts.

·       Strong sales, negotiation, and relationship management skills.

·       Excellent communication and presentation abilities.

·       Strong commercial awareness and customer-oriented mindset.

·       Ability to manage multiple accounts and priorities simultaneously.

·       Experience in service-based industries is preferred.

·       Proficiency in CRM systems and Microsoft Office applications.

·       Fluent in English; Arabic is an advantage.

• Competencies

·       Strategic Thinking

·       Communication Skills

·       Negotiation Skills

·       Client Relationship Management

·       Problem Solving

·       Business Development

·       Commercial Awareness

·       Time Management

·       Team Collaboration

·       Result Orientation

• Reporting Line

Reports To: Commercial Director / Head of Commercial