Security Operations Coordinator

Role purpose

Key accountabilities of the role

Security Operations Coordination

• Coordinate day to day security operations across branches, back offices, and HQ.
• Assist branches/back offices with security support during off hours, Fridays, and holidays, acting based on incident nature.
• Perform daily security operational checks and execute tasks assigned by Head of Security.
• Provide daily operational updates to Head of Monitoring and Head of Security.
• Ensure ADIB locations remain operational and protected from security risks.

Alarm System Administration

• Coordinate branch alarm connection renewals, ensuring completion of required documents and system requirements.
• Coordinate with CMT and branches for alarm user updates due to staff transfers or exits.
• Prepare and process police/CID approvals for alarm operations.
• Arrange police approvals for security system upgrade projects.

Access Control & Security Systems Maintenance

• Coordinate with maintenance teams to ensure all security systems are operational and preventive maintenance is completed quarterly.
• Review and process approvals for security system maintenance schedule.
• Coordinate with CPD for renewal of annual maintenance contracts for security systems.

Vendor & Guard Force Coordination

• Deployment coordination for security guards at ADIB locations as per bank requirements.
• Arrange rotation plan of guards between branches in line with security policy.
• Monitor guard performance and ensure compliance with ADIB policies and procedures.
• Track and monitor vendor KPIs is related to guarding and security services.

Incident & Emergency Management

• Coordinate response and report incidents occurring at ADIB branches and locations.
• Maintain records of security incidents and KRIs.

Compliance, Risk & Governance Support

• Coordinate with the team to ensure compliance with RCSA requirements and controls.
• Prepare and maintain police/CID documentation to support regulatory and audit compliance.
• Support risk mitigation activities related to physical security operations.

Documentation, MIS & Reporting

• Maintain and compile monthly Security MIS reports covering guarding services and security system maintenance for HQ and branches.
• Maintain operational records, approvals, incident logs, and compliance documentation.
• Report on security related matters and performance indicators to management.

Operational Improvement & Cost Optimization

• Coordinate and support monthly and quarterly cost saving initiatives within the security department.
• Arrange site inspections of branches and back offices, report findings, and coordinate corrective actions with relevant teams.
• Specialist skills / technical knowledge required for this role:

Technical & Operational Competencies

• Working knowledge of physical security operations, including guarding services, alarm systems, access control, CCTV, and incident response.
• Familiarity with branch, back office, and ATM security environments.
• Ability to apply security SOPs, escalation procedures, RCSA controls.
• Understanding of vendor coordination, preventive maintenance, MIS reporting, and KPI/KRI tracking

Core Competencies

• Strong coordination and multitasking skills across multiple stakeholders.
• Effective incident handling with calm decision making under pressure.
• High attention to detail in documentation, reporting, and approvals.
• Clear communication and stakeholder coordination abilities

Behavioral Competencies

• High integrity, confidentiality, and compliance awareness.
• Proactive, risk awareness, and solution-oriented approach.
• Strong sense of ownership, accountability, and teamwork.
• Previous experience:
• Minimum 3 years’ experience in similar Security Operations role.