Security Operations Center Operator
Full Job Posting
Key Responsibilities
- Critical Communications & System Monitoring
- Monitor security access systems, email inboxes, work orders, communication channels, and alarm feeds.
- Prioritize and process incoming information according to strict SOC protocols.
- Acknowledge alarms and dispatch security personnel or emergency responders as needed.
- Serve as the central hub for emergency and non-emergency calls-for-service via phone and email workstations.
- Escalate and report operational matters directly to the SOC Manager, Director of Operations, and senior management in real-time.
- Incident Coordination & Operations Support
- Coordinate emergency incidents with on-site security teams, external emergency personnel, and internal Emergency Response Teams.
- Handle escalated security issues and make sound decisions based on established SOPs and scenario-based training.
- Assist in team supervision and support, including scheduling, timekeeping, training, and operational coaching.
- Participate regularly in scenario-based security drills, routine training, and special projects.
- Reporting & Documentation
- Compile detailed daily shift reports, shift pass-downs, and incident reports according to SOC protocols.
- Compile monthly, quarterly, and annual SOC statistical data and account trends.
- Provide exceptional customer service to all internal employees, field staff, and external partners.
- Perform other operational tasks and duties of a similar scope as assigned.
Qualifications
- Experience: Prior experience as a SOC Operator, Security Dispatcher, or Call Center Operator in a fast-paced environment preferred. Experience in utilities, critical infrastructure, or corporate security operations is a strong plus.
- Education: High School diploma or GED required; Associate degree or security coursework preferred.
- Skills: Exceptional written and verbal communication, active listening, and customer service abilities. Strong multi-tasking capabilities with high attention to detail under pressure.
- Technical Proficiency: Comfortable navigating multi-monitor setups, alarm monitoring software, dispatch systems, MS Office (Excel/Word), and workforce management platforms.
- Licensing & Clearances: Ability to pass a pre-employment drug screen and comprehensive criminal background check. Currently have a Wisconsin Private Security License or ability to obtain one.
- Compensation & Total Rewards
- Competitive Pay: $21.50 - $22.50 per hour
- Comprehensive Healthcare: High-quality Medical and Dental insurance coverage to protect you and your family.
- Generous Paid Time Off: Accrued PTO and paid holiday coverage to support your work-life balance.
- Career Growth & Advancement: Clear pathways for professional promotion and leadership development from within.
- Skills-Enhancing Training: Continuous paid training programs designed to sharpen your expertise and elevate your industry skills.
- EOE/M/F/D/V
- #IND3
- Enhancing Training: Continuous paid training programs designed to sharpen your expertise and elevate your industry skills.
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- Exceptional written and verbal communication, active listening, and customer service abilities. Strong multi-tasking capabilities with high attention to detail under pressure.
Preferred Qualifications
- Experience: Prior experience as a SOC Operator, Security Dispatcher, or Call Center Operator in a fast-paced environment preferred. Experience in utilities, critical infrastructure, or corporate security operations is a strong plus.
- Education: High School diploma or GED required; Associate degree or security coursework preferred.
- Prior experience as a SOC Operator, Security Dispatcher, or Call Center Operator in a fast-paced environment preferred. Experience in utilities, critical infrastructure, or corporate security operations is a strong plus.
About Titan Security Group
Private security services firm providing security staff, electronic systems, concierge, and consulting to commercial and residential clients.
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