Security Officer (CCTV Operator)

Role Purpose

Key Accountabilities

• Monitor all CCTV cameras, access control systems, fire alarm panels, and other security equipment to ensure effective surveillance of the property.
• Identify, investigate, and report suspicious activities, security breaches, safety hazards, and operational irregularities.
• Maintain continuous observation of public areas, entrances, exits, back-of-house locations, and other critical areas of the hotel.
• Record, document, and escalate incidents promptly according to hotel procedures.
• Support emergency response activities, including fire alarms, medical emergencies, evacuations, and security incidents.
• Coordinate with Security Officers, Duty Managers, and relevant departments during investigations and emergency situations.
• Ensure CCTV recordings and security data are handled confidentially and in accordance with company policies and local regulations.
• Conduct routine checks of surveillance and security equipment, reporting any malfunctions or maintenance requirements.
• Maintain accurate logs, shift reports, incident reports, and security records.
• Assist with access control management, visitor monitoring, key control, and contractor supervision when required.
• Support loss prevention initiatives by monitoring potential theft, fraud, and unauthorized access.
• Provide professional assistance to guests and colleagues while maintaining a high level of customer service.
• Remain familiar with hotel emergency procedures, security protocols, and local legal requirements.
• Participate in security training, drills, and continuous improvement initiatives.

What We Need From You

• High school diploma or equivalent qualification.
• Previous experience in security operations, CCTV monitoring, or a related field preferred.
• Knowledge of CCTV systems, surveillance equipment, and security procedures.
• Basic computer skills and ability to prepare reports and maintain records.
• Good observation, analytical, and problem-solving skills.
• Ability to remain calm and make sound decisions during emergencies.
• Strong communication and interpersonal skills.
• Ability to work rotating shifts, weekends, public holidays, and overnight duties as required.
• Relevant security or CCTV certification/license (where required by local regulations).

Key Competencies

• Attention to Detail
• Integrity and Confidentiality
• Situational Awareness
• Customer Focus
• Teamwork and Collaboration
• Problem Solving
• Communication Skills
• Accountability

What We Offer