Outlet Manager

Overview

• What is the job?
• We are seeking a dynamic and experienced Outlet Manage r to oversee the daily operation of our Brazilian churrascaria restaurant.
• In this role, you will be responsible for ensuring exceptional service, managing staff, and optimizing operational efficiency while creating memorable experiences for our guests.
• The ideal candidate will possess strong leadership skills, a passion for hospitality, and a deep understanding of food and beverage management.
• A little taste of your day-to-day:
• Operational Management: Oversee the daily operations of the outlet, ensuring that service standards and guest expectations are consistently met and exceeded.
• Staff Management: Recruit, train, and supervise outlet staff, fostering a positive work environment and encouraging professional development.
• Guest Engagement: Interact with guests to provide personalized service, gather feedback, and address any concerns or special requests.
• Financial Performance: Monitor and manage the outlet’s budget, including labor costs, food and beverage costs, and overall financial performance, striving to achieve profitability targets.
• Menu Development: Collaborate with the culinary team to develop and update the menu, incorporating seasonal items and promotions that align with guest preferences and market trends.
• Inventory Control: Oversee inventory management, including ordering and maintaining stock levels, ensuring that all supplies are readily available while minimizing waste.
• Quality Assurance: Ensure compliance with health and safety regulations, maintaining high standards of cleanliness and sanitation throughout the outlet.
• Event Coordination: Assist in planning and executing special events, promotions, and private functions, ensuring seamless service and guest satisfaction.
• Reporting: Prepare regular reports on outlet performance, staff productivity, and guest feedback, presenting findings to upper management and making recommendations for improvement
• What we need from you:
• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• 4+ years’ related experience, including management experience in a similar restaurant concept or high-volume business environment
• Must speak fluent Portuguese and English, Arabic and other languages are a bonus
• Must obtain certifications or permits as required by local governmental agencies.
• What we expect beyond technical know-how:
• Emotional intelligence: Reading the room, sensing staff morale, handling guest emotions calmly, and adapting your approach to different personalities — this is huge in hospitality
• Leadership by example: Being visible on the floor, stepping in during pressure moments, modelling service standards, discipline, and work ethic. Teams follow what they see, not what they’re told
• Communication & clarity: Clear briefings, constructive feedback, active listening, and the ability to translate vision into simple daily actions for the team
• Accountability & ownership: Taking responsibility for results — good or bad. Strong managers don’t pass blame; they fix issues and follow through
• People development mindset: Coaching, mentoring, spotting potential, and genuinely wanting the team to grow. This reduces turnover and builds loyalty
• Calm under pressure: Service will go wrong. Guests will complain. Staff will call in sick. A good manager stays composed and solution-focused
• Guest-centric thinking: Understanding that every decision — staffing, pacing, tone — ultimately impacts the guest experience
• Cultural sensitivity & respect: Especially in diverse teams: fairness, inclusion, and respect build trust and performance
• Adaptability & problem-solving: Quick thinking, flexibility, and making sound decisions with incomplete information
• Integrity & consistency: Being fair, ethical, and consistent in standards and discipline — this builds credibility fast
• What you can expect from us:
• We give our people everything they need to succeed.
• From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
• IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• We promote a culture of trust, support, and acceptance.
• Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
• We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you’ll become part of our ever-growing global family.