Security Dispatcher

Role Overview

Key Responsibilities

• Call security officers to confirm they clock in on time for every shift.
• Track officer patrol tours in guard tour software and follow up on missed checkpoints.
• Reschedule shifts and find coverage for call-offs, late arrivals, and no-shows.
• Support field officers with questions, post orders, and issues during their shift.
• Handle inbound calls from officers, clients, and site contacts with clear, professional communication.
• Escalate attendance, performance, and site issues to operations management.
• Coordinate with field teams and internal departments on active incidents.
• Keep schedules, attendance records, and dispatch logs accurate and up to date.
• Follow standard operating procedures and client post orders.
• Document open issues and brief the next shift at handoff.
• Stay calm and use sound judgment in high-stress situations.

Qualifications

• Excellent spoken and written English is required and non-negotiable; candidates complete a phone screen and written English test.
• Full availability for any shift: days, evenings, overnights, weekends, and public holidays.
• Willingness to work rotating shifts and cover short-notice openings.
• 2+ years of experience in security dispatch, workforce scheduling, security operations, customer service, or a call center.
• Typing speed of 35 WPM or more.
• Strong skills with Microsoft Office and web-based software.
• Strong organization and follow-up skills.
• Ability to handle several calls and tasks at once under pressure.
• Firm, professional communication when holding officers accountable.
• Reliable, self-motivated, and accountable.
• Valid UAE residence visa, or eligibility for company sponsorship.
• Some type of report writing skills.

Nice to Have

• Experience with guard tour, scheduling, or workforce management software.
• Experience scheduling or supervising security officers.
• Security guard or security supervisor background.
• SIRA certification.

Compensation

• Salary: AED 4,000 per month.

What We Offer

• UAE employment visa.
• Medical insurance.
• 30 days annual leave.
• Paid training on dispatch and scheduling platforms.
• Growth into shift supervisor and operations roles.

Work Location

• Work Location: In person.