Security Consultant - CSC

Role Overview

Responsibilities

• Receive requests by Email and Calls and handle those according to Help AG's support workflow.
• Internal and external escalation and maintain continuous communication with the customers.
• Providing solution scenarios on technical issues.
• Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets.
• Support POCs, deployments, and integration of new security solutions.
• Prepare Health Checks for various technologies and provide technical consulting to customers.

Qualifications & Skills

• Bachelor's degree in information security or IT-related matter or equivalent experience.
• Must have 5-7 years of progressive experience in larger-scale organizations on customer side as a support engineer or similar roles, i.e. in a service desk environment or as an administrator, managing the respective cybersecurity products and technologies.
• Perform advanced troubleshooting and root-cause analysis for security incidents.
• Hands-on experience and certifications of the vendors F5, Palo Alto, Fortinet & Zscaler.
• Experience with Packet Analysis tools like Wireshark or tcpdump.
• Excellent communication skills in English (Arabic an advantage).
• Proper and structured technical documentation and diagramming.
• Excellent organizational skills in enterprise support.
• Understanding of information security concepts and related technology.
• Strong background and experience in TCP/IP networking of large-scale organizations.
• Flexible work approach, based on the job requirements.
• Able to identify new work areas and to set new goals for themselves.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flights tickets.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Help AG