Security Associate
About the Role
As a Security Associate, you’re not just ensuring the safety of guests, team members, and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Previous experience as a security officer
- Strong knowledge of security operations, surveillance systems, and emergency procedures.
- Excellent communication and interpersonal skills, with a guest-focused approach.
- Ability to remain calm and respond effectively in high-pressure situations.
- Proficiency in English; additional languages are a plus.
- Relevant security certifications and training (e.g., first aid, CPR) are preferred.
- Ability to work flexible hours, including nights, weekends, and holidays.
Responsibilities
- Here’s what you’ll do during a typical day:
- Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
- Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
- Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
- Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
- Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency
Preferred Qualifications
- Proficiency in English; additional languages are a plus.
- Relevant security certifications and training (e.g., first aid, CPR) are preferred.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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