Section Head – Credit Control

Job Description

Core Responsibilities

• Evaluate new credit requests in coordination with commercial and review customers’ credit rankings with banks.
• Implement the credit policy by regularly checking the credit report and flagging any high-risk customers.
• Proactively manage debt collection on assigned portfolio accounts and maintain proper communication with customers to ensure smooth collections.
• Issue statements of accounts to customers using established guidelines.
• Review requests for payment plans and implement them accordingly.
• Be the focal point for customers and coordinate internally to answer queries and resolve disputes in order to facilitate payments from customers.
• Review and record provisions (Bad debt & ECL).
• Coordinate with treasury and collection for any payment received.
• Eliminate non-value activities and seek automation for repetitive tasks performed by the team
• Have a strong systematic approach towards dunning processes and maintain the same throughout the team

People Management Responsibilities

• Preparation of customer files for legal support and escalation to senior management.
• Preparing weekly reports on credit control performance.
• Maintain and document accurate activities on daily basis.
• Capable to communicate and build rapport with senior financial management of the customers organization
• Able to have a firm but fair attitude towards dispute resolution with customers
• Experience in communicating with people of different cultural backgrounds

Strategic Responsibilities

• Implementation of policies and procedures relating to credit control section.
• Continuous enhancement of processes and procedures to improve efficiency.

Educational And Technical Qualifications

• Bachelor’s Degree or equivalent in Accounting or Finance
• CPA, CMA, ACCA will be an added advantage
• Accounting degree and advance knowledge of accounting

Language Skills

• Written and spoken English is essential
• Knowledge of Arabic will be an added value
• Years of Experience:
• 8 years experience in Credit Control and Accounts Receivables
• Nature of Experience:
• Experience in the Port, Maritime or Logistics sector is a preference