Scrum Master, UK

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Role Summary

Essential Duties & Responsibilities 1

• . Facilitate effective Scrum ceremonies, coach squads in agile principles and behaviours, promote self-organisation and ownership, and help product owners and delivery teams maintain focus on customer and business value.
• 2 . Identify, manage and remove delivery impediments, improve team flow and predictability, support capacity and release planning, coordinate cross-squad dependencies and help squads balance pace, quality, and operational resilience.
• 3. Mentor squad members, product owners and stakeholders in agile practices, facilitate collaborative problem-solving, challenge ineffective ways of working and ensure improvement actions arising from retrospectives, delivery data and feedback are owned and delivered.
• 4. Use appropriate deliver measures, including throughput, lead time, cycle time, work in progress, work-item ageing, predictability and defect trends to identify risks, improve squad performance and provide meaningful delivery dashboards and stakeholder insights.
• 5. Build strong relationships across technology and the wider Maximus organisation, translate delivery challenges into clear business impacts, communicate progress and dependencies effectively and facilitate informed planning, prioritisation and decision-making.
• 6 . Promote DevOps, continuous-delivery, automation, customer-centred and outcome-based practices, support effective use of approved delivery platforms and encourage responsible adoption of AI-enabled productivity and collaboration tools where these provide measurable value.
• 7. Maintain accurate delivery information within the agreed platform as a single source of truth and ensure risks, assumptions, issues, dependencies, blockers actions and decisions are recorded, assigned to accountable owners, regularly reviewed, clearly reported and escalated where required.

Essential skills

• Proven experience working as a Scrum Master within an agile software, digital, product or technology delivery environment.
• Strong understanding of Scrum, Kanban, Lean and iterative delivery principles.
• Experience facilitating Scrum ceremonies, workshops, planning sessions and stakeholder meetings.
• Ability to coach technical and non-technical colleagues in agile practices, team ownership and continuous improvement.
• Experience identifying and resolving impediments and managing risks, issues and cross-team dependencies.
• Ability to use delivery data and metrics to improve flow, predictability, quality and decision-making.
• Experience using agile delivery platforms such as Azure DevOps, Jira, Rally or equivalent.
• Strong communication, facilitation, stakeholder-management and influencing skills.
• Experience managing multiple priorities within a fast-paced or complex delivery environment.
• Good understanding of software delivery lifecycles, release planning, quality and operational readiness.

Desirable skills

• Experience supporting cloud, digital, software engineering or technology-transformation delivery.
• Exposure to DevOps practices, continuous integration, continuous delivery and automation.
• Experience operating across multiple squads or within a coordinated or scaled delivery environment.
• Knowledge of value-stream management and flow efficiency techniques.
• Experience working within a complex enterprise, healthcare, public-sector or regulated environment.
• Experience contributing to agile communities of practice, delivery standards or coaching beyond a single squad.
• Understanding of product-led, customer-centred and outcome-based delivery.
• Awareness of responsible AI-enabled delivery and productivity practices.

Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master I or II (PSMI/II), or equivalent agile delivery qualification.
• Agile coaching, Kanban, Lean, Product or DevOps certification. (Desirable)
• SAFe or other scaled-delivery certification. (Desirable)
• Equivalent experience within technology, digital, software engineering or product delivery environments.

Maximus Competencies

Individual competencies

Travel Requirements

• Travel may be required periodically to support team collaboration, service delivery and key stakeholder meetings.