Scrum Master (UAE Nationals only)

Job Summary

Job Accountabilities

• As Scrum Master, your role will involve:
• Managing and steering innovation projects that define unique end-to-end customer journeys to deliver transformative, trusted and consistent brand experiences at every touchpoint.
• Bringing knowledge of customer experience, innovation and new technologies to collaborate with and influence cross-functional teams to reimagine customer engagement around key ‘moments of truth’, driving customer acquisition, retention and loyalty.
• Developing and implementing recommendations in support of building a customer-led culture that prioritizes the delivery of consistent and dynamic experiences over products and technology.
• Supporting Zurich’s ongoing customer-centric digital transformation, it works on the expansion of the digital tech stack to accelerate the delivery of new digital solutions and services, working with both new and existing partners.
• Managing and steering the roll-out of local initiatives to deliver best-in-class customer experiences, with a focus on the implementation of Customer Experience strategy and standards.
• Working as part of a team and executing new approaches and capabilities across channels that promotes customer experience innovation to the wider community to influence and embed a digitally led customer experience focus from the outset of all innovation projects.

Job Qualifications

• To be successful in this role, you will need:
• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word.
• Excellent negotiation and communication skills both written and verbal in English and Arabic.
• Digital Literacy
• You are the heart & soul of Zurich!
• At Zurich, we like to think outside the box and challenge the status quo.
• We take an optimistic approach by focusing on the positives and constantly asking What can go right?
• We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
• Let’s continue to grow together!

• Location(s): AE - Dubai

• Remote working: No

• Schedule: Full Time

• Recruiter name: Taniya Baby