Scrum Master

Summary

Required Qualifications

• 7+ years of experience serving as a Scrum Master in Agile software development environments.
• Proven experience supporting complex, enterprise-level financial or debt management software solutions.
• Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
• Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
• Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
• Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
• Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations).
• Hands-on experience using Azure DevOps Agile lifecycle management tools.
• Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.
• Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
• Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
• Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
• Ability to lead multiple Agile teams or a large, scaled program context.
• Experience working in fast-paced, cloud-first environments (Azure, AWS, or GCP).

Preferred Qualifications

• SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
• Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
• Understanding of user-centered design, accessibility standards, and customer journey mapping.
• Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.
• Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
• Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.
• Dewpoint Core Competencies
• Vision and Strategy - Supports Strategy and Vision and can clearly articulate to their team.
• Customer and Team Focus - Builds rapport within and between teams. Develops trusted relationships with customers up through the Director level.
• Effective Communicator - Able to convey technical concepts and rationale of ideas and decisions to teams with clarity in multiple ways.
• Adaptability - Able to respond to chaos and ambiguity within teams and between teams.
• Accountability - Owns problems, issues and outcomes within their team. Holds self and others accountable for achieving team results.
• Collaboration - Works effectively within team and across teams to solve problems and solution opportunities.
• Critical Thinking - Examines issues, ideas and situations to impact results and implement improvements.
• Coach and Mentor - Coaches others on tools, process, technologies, best practices and personal skills such as communication and collaboration.
• Key Competencies
• Strong servant leadership mindset with a focus on empowering teams.
• Exceptional analytical, organizational, and problem-solving skills.
• Ability to drive transparency, predictability, and continuous delivery.
• Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates.
• Ability to maintain a positive, motivating influence within high-pressure or sensitive delivery timelines
• Minimum Physical Expectations
• Physical activity that often requires keyboarding, sitting, phone work, and filing.
• Physical activity that often requires extensive time working on a computer.
• Physical activity may require lifting under 25 lbs.
• Physical activity that sometimes requires travel – car, train, and/or air.
• Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting.
• Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus.
• Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods of time.