Business Analyst

Role overview

Duties and responsibilities

• Evaluate business processes, anticipate requirements, identify improvement opportunities, and recommend solutions.
• Lead process reviews and develop optimization strategies; facilitate stakeholder meetings, workshops, and presentations.
• Gather, analyze, and document business, functional, and technical requirements; translate them into specifications, process flows, and user stories.
• Track requirements through implementation and maintain traceability across the project lifecycle.
• Collaborate with stakeholders, clients, and development teams; communicate recommendations, risks, insights, and project status.
• Ensure solutions meet business objectives and documented requirements; plan and support functional and user acceptance testing.
• Maintain business processes, procedures, and supporting documentation; monitor deliverables and project milestones.

Education and experience

• Bachelor’s degree in business, technology, computer science, or a related field; an equivalent combination of education, experience, and training may be considered.
• At least five years of business analyst experience facilitating stakeholder meetings, gathering requirements, and documenting business needs.
• Experience writing user stories and acceptance criteria, and using requirements management tools, process mapping, workflow documentation, testing methodologies, and reporting solutions.
• Experience supporting Agile, Scrum, Waterfall, or hybrid delivery, including backlog refinement, sprint planning, and requirements management.
• Working knowledge of current QA and development practices and standards.

Tools and capabilities

• Experience with Azure DevOps, Jira, Visio, and Lucidchart; competency with Microsoft Word, Excel, and Outlook.
• Requires analytical and conceptual thinking, planning and organization, facilitation, presentation, and strong written and verbal communication.
• Able to influence stakeholders, build consensus, work across concurrent teams, and drive initiatives independently with minimal supervision.
• The description identifies professional development through Communities of Practice, industry groups, certifications, or other learning initiatives.
• Must be able to conduct extended telephone or face-to-face business conversations in English.

Physical expectations