Salon Receptionist

Overview

Responsibilities

• **Greeting Clients:** Welcome clients with a warm and friendly demeanor, making them feel comfortable and valued upon entering the salon.
• **Appointment Management:** Schedule, confirm, and reschedule client appointments, ensuring the salon's booking system is up-to-date.
• **Client Check-In/Out:** Assist clients with checking in and out, processing payments, and providing receipts.
• **Customer Service:** Answer phone calls and emails, address inquiries, and handle any issues or concerns promptly and professionally.
• **Salon Maintenance:** Ensure the salon’s front area, reception desk, and client waiting area are neat, organized, and welcoming.
• **Client Records Management:** Keep accurate client records, including personal information, appointment history, and any special requirements.
• **Communication with Staff:** Coordinate with salon staff to ensure smooth service delivery, manage scheduling conflicts, and provide updates to stylists or technicians.
• **Cash Handling:** Process payments via cash, credit card, and keep track of cash flow accurately.
• **Managing Salon Supplies:** Assist in monitoring and maintaining inventory for salon products and supplies.

Qualifications

• **Previous Experience:** Previous experience as a receptionist, customer service, or administrative role, preferably in a salonindustry.
• **Communication Skills:** Excellent verbal and written communication skills, with the ability to interact positively with clients, staff.
• **Organization:** Strong organisational skills and attention to detail to manage appointments, client records, and the reception area.
• **Technology Proficiency:** Comfortable using salon booking software, point-of-sale systems, and basic office equipment (computers, phones, etc.).
• **Multitasking Ability:** Capable of managing multiple tasks at once, including answering the phone, greeting clients, and managing appointments during busy periods.
• **Professionalism:** A polished appearance and the ability to maintain a calm, friendly, and professional demeanour at all times.
• **Team Player:** Ability to work collaboratively with salon staff to ensure a seamless experience for clients.

Preferred Skills

• Knowledge of salon software (FRESHA) or willingness to learn.
• Previous experience in a beauty-related environment
• Basic understanding of salon services and products to answer client questions and provide recommendations.
• Bilingual abilities are a plus.

Job Type: Full-time

Experience

• Salon receptionist: 2 years (Required)