Salon Manager (Ladies Salon)

Job Summary

Operations Management

• Oversee daily salon operations to ensure smooth and efficient service delivery.
• Monitor appointment scheduling and customer flow.
• Ensure cleanliness, hygiene, and safety standards are maintained at all times.
• Manage salon opening and closing procedures.

Team Management

• Recruit, train, supervise, and motivate salon staff.
• Prepare staff schedules and manage attendance.
• Conduct performance evaluations and provide coaching where necessary.
• Foster a positive and professional work environment.

Customer Service

• Ensure exceptional customer experiences and satisfaction.
• Handle customer inquiries, complaints, and feedback professionally.
• Build and maintain strong customer relationships to encourage repeat business.

Sales & Business Development

• Achieve monthly sales and revenue targets.
• Promote salon services, packages, and retail products.
• Develop and implement marketing and customer retention initiatives.
• Monitor service performance and identify opportunities for business growth.

Financial Management

• Manage daily cash handling, POS transactions, and banking activities.
• Monitor expenses and control operational costs.
• Prepare sales reports and performance summaries.
• Track inventory and minimize product wastage.
• Maintain adequate stock levels of salon products and supplies.

Compliance & Quality Control

• Ensure compliance with Qatar labor regulations and health standards.
• Maintain salon licenses, permits, and operational records.
• Ensure all staff follow salon procedures and quality standards.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Hospitality, Beauty Management, or a related field (preferred).
• Minimum 3–5 years of experience in salon, spa, or beauty industry management.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in salon management software and Microsoft Office.
• Knowledge of inventory control and financial reporting.