Salon Manager

Overview

**Operations** -

• Managing team rosters, vacations and appointment schedules.
• Managing store inventory to ensure sufficient stock of retail and professional products at all times.
• Managing any store maintenance related issues on a proactive and timely basis.
• Maintaining and updating all government related documentation.
• Ensuring SOPs are followed at all times.
• Managing client relationships and ensuring the client journey is strictly followed by all team members.

**Team Management** -

• Resolving any client complaints to ensure client satisfaction.
• Ensuring daily financials are up to date and accurate.
• Stepping into front of house operations as and when required.

Onboarding -

• Onboarding new team members as per onboarding plan and SOP.
• Conducting monthly 1-1 with each team member.
• Monitoring treatment quality and providing action and training plan as and when required.

**Sales** -

• Working on achieving store financial targets.
• Conducting daily drives with all team members where daily targets are communicated to the team.
• Reviewing daily summary from team members.
• Reviewing weekly instore sales report and developing an action plan accordingly.
• Upselling treatments in house.
• Upselling retail and packages.

Qualifications

• Minimum 3-5 years’ experience in managerial role, within the beauty, spa, or hospitality sectors.

Required Skills

• Strong leadership and people management skills.
• Sales driven with strong business acumen and attention to detail.
• Proficient in salon software and report tools.
• Flexibility on working days and shifts.
• Knowledge of salon services, products, and professional standards.