Salesforce System Administrator II

Join a collaborative and innovative team that powers WGU’s technology ecosystem. We are passionate about leveraging Salesforce to streamline processes, enhance data integrity, and deliver exceptional experiences for students and staff.

As a Salesforce Administrator II, you will play a critical role in managing and optimizing our Salesforce platform to support business operations and drive innovation. You’ll partner with stakeholders across the organization to design scalable solutions, maintain data quality, and implement automation that improves efficiency.

Configure and maintain Salesforce objects, fields, workflows, validation rules, and page layouts to meet evolving business needs.

Manage user accounts, roles, profiles, and permissions while troubleshooting access issues.

Ensure data integrity through audits, deduplication, and validation rules; perform imports/exports using tools like Data Loader.

Implement and maintain security measures, including field-level security and sharing rules.

Build and optimize reports and dashboards to provide actionable insights for stakeholders.

Design and deploy process automation using Flow, Process Builder, and Approval Processes to reduce manual work.

Support release management activities, including sandbox refreshes, testing, and deployment coordination.

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

4+ years of experience as a Salesforce Administrator/Developer.

Salesforce Administrator Certification (ADM-201) required; Advanced Admin (ADM-211) preferred.

Strong understanding of Salesforce best practices and functionality.

Exceptional communication skills and ability to collaborate across teams.

Strong analytical and problem-solving skills with a focus on innovation.

Advanced Salesforce certifications beyond ADM-211.

Experience with ECS or related platforms.

Equivalent relevant experience may substitute for educational requirements at the hiring manager’s discretion.

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you will hear from a recruiter or hiring manager who will guide you through the process. We aim to communicate decisions promptly and respectfully.

Here is what that typically looks like:

Introductory call

Talent Partner Screen

Technical Interview

Hiring Leader and Additional Leader Interview

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Comprehensive healthcare

HSA and FSA options

Life and disability insurance

Legal assistance and identity protection

Retirement savings plan

Wellbeing programs

Discounted WGU tuition for you and your family

Flexible PTO and Sick time

11 paid holidays

Additional paid leaves, including parental leave

Explore the full benefits overview at https://wgubenefits.com.

We are looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.