Salesforce Manager

Role Overview

Key Responsibilities

• Lead end-to-end Salesforce delivery across enhancements, projects, releases, and production support, ensuring timely and high-quality execution.
• Manage an internal Salesforce team and a medium-sized offshore delivery team, including planning, task allocation, quality oversight, and delivery tracking.
• Act as the primary interface between business teams and delivery teams for solution discussions and issue resolution.
• Own the Salesforce delivery roadmap in partnership with business stakeholders, balancing strategic initiatives, BAU changes, and support requirements.
• Ensure adherence to Salesforce coding standards, design principles, development best practices, and release governance across all workstreams.
• Oversee code reviews, solution reviews, test quality, deployment readiness, and post-release stabilization to improve overall delivery quality.
• Establish and enforce governance for change control, environment management, release planning, technical documentation, and solution approvals.
• Own the overall health of the Salesforce application, including platform stability, performance, scalability, security alignment, and maintainability.
• Drive proactive monitoring and continuous improvement to reduce technical debt and strengthen long-term platform resilience.
• Ensure Salesforce remains fit for scale across local and international instances, with appropriate controls for reusable design, configuration consistency, and supportability.
• Coordinate with architects, developers, administrators, QA teams, integration teams, and business users to deliver effective and supportable solutions.
• Support root-cause analysis and resolution of critical incidents, ensuring sustainable corrective actions are implemented.
• Provide / review effort estimates, delivery plans, and status reporting for Salesforce initiatives and enhancement cycles.
• Mentor team members and foster a culture of accountability, engineering quality, and continuous learning within the Salesforce team.

Salesforce Expertise

• Strong hands-on and managerial experience with the Salesforce platform in enterprise environments.
• Good understanding of Salesforce administration, configuration, customization, and environment management.
• Experience with Salesforce development capabilities including Apex, Lightning components or Lightning Web Components, Flows, and integrations.
• Strong knowledge of Salesforce release management, deployment practices, and governance frameworks.
• Ability to guide teams on scalable solution design, platform optimization, and long-term maintainability.

Technical & Functional Skills

• Strong understanding of CRM processes, business workflows, and stakeholder-driven solution delivery.
• Experience managing distributed teams, including offshore delivery oversight and vendor coordination.
• Strong knowledge of coding standards, QA controls, and best practices for Salesforce solution delivery.
• Ability to balance functional requirements, technical constraints, and platform sustainability in decision-making.
• Experience with production support, incident management, and platform health monitoring.
• Strong communication, stakeholder engagement, and cross-functional coordination skills.

• Salesforce Certified Sales Cloud Consultant

• Salesforce Certified Platform Developer I & II
• Salesforce Certified Data Architecture & Management Designer

Experience

• 12-15+ years of overall IT / CRM experience, with significant Salesforce delivery experience in complex enterprise environments.
• Proven experience leading Salesforce implementation and enhancement deliveries end to end.
• Prior experience managing internal teams and offshore development or support teams.
• Experience establishing governance, enforcing standards, and improving delivery quality in a Salesforce landscape.
• Exposure to multi-instant, multi-country, or international Salesforce setups is strongly preferred.

Soft Skills & Competencies

• Strong ownership and accountability for platform and delivery outcomes.
• Leadership capability to manage teams, drive quality, and influence stakeholders across business and technology functions.
• High attention to detail, structured thinking, and problem-solving ability.
• Ability to operate effectively in fast-paced, multi-stakeholder environments.
• Strong decision-making, prioritization, and communication skills.
• Professional, collaborative, and delivery-focused approach.

Education

• Bachelor’s degree in Engineering, Computer Science, or related field
• Postgraduate qualifications are an advantage but not mandatory