Lead Document Controller

About Arada

Role Purpose

Leadership & Team Management

• Lead, mentor, develop, and manage the Document Control and Sales Administration team.
• Establish clear performance objectives and service level agreements (SLAs) for the team.
• Conduct regular performance reviews, coaching sessions, and succession planning activities.
• Drive a culture of accountability, customer service excellence, and continuous improvement.
• Manage resource planning and workload allocation across the team.

Document Control & Governance

• Oversee the preparation, issuance, tracking, storage, retrieval, and archiving of all Sales Purchase Agreements (SPAs), NOCs, reservation forms, amendments, and customer documentation.
• Ensure all customer documents are maintained in accordance with company policies, audit requirements, and regulatory standards.
• Establish and continuously improve document control procedures and governance frameworks.
• Maintain document security, confidentiality, and data integrity across all platforms and repositories.
• Lead periodic audits of customer files and documentation records.

Process Improvement & Systems

• Drive automation and digitization initiatives to enhance operational efficiency.
• Review and optimize workflows, procedures, and reporting mechanisms.
• Ensure CRM and document management systems are accurately maintained.
• Identify process gaps and implement best practices to improve productivity and customer experience.
• Support system enhancements and new technology implementations.

Stakeholder Management

• Serve as the primary point of contact for senior management regarding document control and sales administration operations.
• Liaise with internal and external stakeholders to ensure smooth execution of customer transactions.
• Support business growth by developing scalable operational processes and controls.
• Prepare operational reports and performance dashboards for leadership review.

Key Performance Indicators (Kpis)

• SLA compliance for document processing and issuance.
• Accuracy and completeness of customer documentation.
• Audit and compliance performance.
• Team productivity and operational efficiency.
• CRM and document management system accuracy.
• Customer service and stakeholder satisfaction levels.
• Reduction in document-related errors and rework.
• Process improvement and automation initiatives delivered.
• Employee engagement and team development metrics.

Requirements

• Bachelor's Degree in Business Administration, Management, Real Estate, or a related discipline.
• **Minimum 18+ years of experience**
• in Document Control, Customer Operations, or Business Administration.
• At least 7–10 years in a leadership role managing medium to large teams.
• Proven experience within a UAE real estate developer is highly preferred.
• Strong understanding of SPA management, property sales processes, customer documentation, transfers, registrations, and handover procedures.
• Experience managing large-scale document control operations within a fast-paced environment.
• Strong knowledge of governance, compliance, audit requirements, and document management best practices.
• Excellent leadership, people management, and stakeholder engagement skills.
• Advanced proficiency in CRM systems, ERP platforms, and Microsoft Office applications.
• Demonstrated ability to drive operational excellence, process improvements, and automation initiatives.
• Exceptional organizational, communication, and problem-solving abilities.
• High level of professionalism, discretion, and integrity when handling confidential information.

Preferred Profile

• Currently managing a Document Control, Sales Administration, or Customer Documentation team within a leading real estate developer.
• Experience leading teams of 10+ employees.
• Strong understanding of UAE real estate documentation and customer transaction processes.
• Proven track record of building high-performing teams and implementing operational improvements.
• Ability to operate effectively in a fast-growing, customer-centric environment.