Salesforce Lead Engineer - Business Analyst

Role overview

Responsibilities

• Gather, document, and interpret requirements with stakeholders and define scalable solutions with technical teams.
• Design and enhance Salesforce features; define requirements and improve business processes.
• Create user stories, acceptance criteria, and process flows.
• Define reporting and analytics needs, including reports, dashboards, and evaluation of Einstein Analytics.
• Define testing strategy, collaborate with QE engineers, review test scripts, and support user acceptance testing.
• Identify technology or process gaps, project risks, and dependencies; propose improvements and alternatives.
• Create training materials and process documentation and educate stakeholders on system capabilities.

Qualifications

• Bachelor's degree in computer science, information technology, or related experience.
• 5+ years of Salesforce experience as a Business Analyst, Product Owner, or primary support role.
• Expertise in declarative Salesforce administration, including Process Builder, Flow, profiles, custom objects, approvals, and Lightning Experience.
• Experience designing business processes, gathering requirements, and managing competing priorities.
• Ability to articulate and implement Salesforce best practices.
• Strong technical skills and business acumen in sales, service, and marketing.
• Experience gathering requirements, writing user stories, and working in Agile/Scrum environments; strong written and verbal skills.

Preferred qualifications

• Pre-sales processes in Marketing Management, Campaign and Lead Management, and hands-on use of marketing tools integrated with Salesforce are preferred.
• Salesforce Administrator, Business Analyst, or Sales and Service Consultant certifications are preferred.
• Salesforce integration experience with MuleSoft, APIs, or ETL tools is a plus.