HR Shared Services Specialist (Temp)

Role overview

Employee lifecycle and onboarding

• Own written offer delivery in iCIMS after verbal offer confirmation; answer candidate questions and escalate genuine negotiations.
• Initiate and track background checks through clearance, resolve standard discrepancies, and manage adverse-finding escalations per policy.
• Coordinate onboarding forms and U.S. Form I-9 documentation within statutory timelines.
• Release onboarding tasks and oversee SuccessFactors Employee Central setup after background clearance and information-form completion.
• Process standard employee data changes, including promotions, transfers, job-code changes, leaves, and position-management updates.
• Coordinate global offboarding checklists, advise line managers about system exits, and generate resignation letters where applicable.
• Process standard system-access requests for business-development-conveyed onboarding, handle FAQs, and flag exceptions.

Benefits, payroll, and total rewards

• Handle time and attendance queries and escalate payroll-impact discrepancies to the Payroll Center of Excellence with a case summary.
• Validate manager approval and process standard salary and pay changes in SuccessFactors Employee Central; flag abnormal changes.
• Provide an employee's own job-code pay range for transparency requests and redirect requests about other job codes.

HR case management and digital execution

• Triage, categorize, and resolve ServiceNow HRSD cases at Tier 1 when documented knowledge articles or procedures apply.
• Process employment verification and in-scope HR support letters, including visa, mortgage, and immigration letters.
• Author and maintain ServiceNow knowledge articles and submit new articles for review before publication.
• Use Now Assist to draft standard communications and summarize tickets while maintaining quality and throughput.
• Meet service-level and quality benchmarks, monitor team dashboards, and proactively raise queue-health concerns.

Essential qualification

• Experience in HR Shared Services; the supplied description ends before further essential qualifications are listed.