Sales Support Specialist

Role overview

Sales support and CRM responsibilities

• Receive leads and check requests for the information needed to prepare quotations.
• Create and maintain C4C opportunities, quotes, and status updates; maintain accurate pipeline tracking and reporting.
• Prepare quotations using internal pricing tools, configuration systems, and approved templates; check scope and escalate unclear requests.
• Coordinate draft quote review and approval with Technical Sales Representatives, then issue final quotes to customers.
• Support quote revisions and resubmissions, monitor incoming work and turnaround, and assist with activity tracking.
• Train users, troubleshoot, update, and improve C4C usage; follow the sales support process and assist with projects and cross-functional work.
• Follow environmental, health and safety, sustainability, recycling, and quality assurance standards.

Candidate requirements

• At least 3 years of sales support experience and strong knowledge of C4C.
• Excellent spoken and written French and English; English is needed for communication beyond Quebec.
• Customer service and relationship-building ability, professional attitude, and a strong sense of responsibility.
• Computer literacy with Outlook, Teams, Word, PowerPoint, and Excel; strong organization and time-prioritization skills.

Location and schedule

• Position is based in St-Laurent, Quebec, and requires 35 hours per week.
• Standard office role requiring office presence three days per week; work-from-home flexibility is offered.

Benefits

• Benefits include health, vision, dental, life and disability plans, virtual medical consultations, paid vacation, sick and flex days, wellness subsidy, tuition reimbursement, pension plan, employee assistance, and emergency travel insurance.
• The posting describes flexible working hours and work-from-home flexibility.