Sales Support Manager

Business performance

• Lead budgeting, forecasting, and monthly performance reviews across UAE and Lower Gulf, tracking sales, volume, gross profit, margins, commercial expenditure, and profitability.
• Identify performance gaps, explain variances, and translate financial data into recommendations and actionable business plans.
• Develop dashboards, forecasts, and management reports; support resource allocation, business improvement, and strategic planning through scenario analysis.

Commercial growth analysis

• Analyze customer, product, channel, and SKU profitability to identify growth, margin improvement, and cost optimization opportunities.
• Evaluate pricing strategies, rebates, tenders, and customer contracts for financial impact and long-term commercial value.
• Build business cases for customer acquisitions, product launches, dispenser investments, and market-entry opportunities.
• Use NPV, IRR, ROI, payback, and sensitivity analysis to evaluate investments and challenge assumptions.
• Partner with Sales, Finance, and Costing teams on price-volume-mix, cost-to-serve, and profitability trade-offs.

Regional key accounts

• Consolidate regional key account performance across markets, including revenue, gross profit, volumes, category penetration, location coverage, and growth opportunities.
• Establish consistent reporting definitions, account scorecards, and performance-tracking mechanisms across countries.
• Prepare QBR presentations highlighting account-plan progress, risks, and improvement opportunities; turn insights into priorities and follow-up actions.

Rebates and commitments

• Maintain accurate trackers for customer rebates, contractual commitments, qualifying sales, claims, and payment status.
• Reconcile proposed rebate provisions with Finance, validate supporting information, and monitor approved settlements.
• Identify discrepancies, overdue items, and financial risks; document commercial agreements and approvals to strengthen governance.

Business partnering

• Build relationships with Sales leadership, Regional Key Accounts, country teams, Finance, Costing, and Business Technology.
• Improve reporting quality, data consistency, and reliability of commercial performance insights.
• Communicate complex financial information clearly and influence decisions through sound analysis while respecting approval responsibilities.

Qualifications and experience

• Bachelor's degree in Finance, Accounting, Economics, Business, Industrial Engineering, or a related discipline.
• Typically 5–8+ years in FP&A, commercial finance, business performance, strategic finance, consulting, or a related analytical role.
• Strong understanding of P&L management, budgeting, forecasting, costing, and commercial profitability.
• Hands-on financial modelling experience, including NPV, IRR, ROI, payback periods, scenario planning, and sensitivity analysis.
• Ability to evaluate tenders, customer contracts, pricing strategies, rebates, and investment proposals.
• Strong Excel skills and experience using Power BI or similar business intelligence tools.
• Comfort working with ERP data and translating complex datasets into meaningful business insights.

Preferred background

• CMA, CIMA, ACCA, or MBA is an advantage.
• Experience across multiple markets, business units, or customer segments is highly desirable.
• Exposure to financial advisory, consulting, strategy, or business transformation is desirable, ideally with operating-business experience.

Success measures

Role overview