Sales Support Executive

About This Role

Position Title: Executive – Sales Support

Location: Dubai, United Arab Emirates
Employment Type: Full-time

About Al Abbas Group

Founded in 1967, Al Abbas Group (AAG) is one of the UAE’s most established and respected business groups. Built on a foundation of experience, innovation, and service excellence, the Group has diversified its operations across multiple sectors, including Distribution, Solution Providers, Real Estate, Manufacturing, Food & Beverage, Support Services, and Strategic Communications.

AAG has established a strong and trusted presence across the Middle East, anchored in the UAE and extending to Saudi Arabia, Oman, and Qatar. Since its founding in 1967, the Group has steadily expanded its footprint by building resilient businesses across six strategic sectors, including Solutions & Trading, Distribution, Manufacturing, Food & Beverage, Services, and Investments. With a workforce of over 500 employees, Al Abbas Group continues to drive sustainable growth while delivering high-quality solutions across its portfolio.

About the Role

The Executive – Sales Support will play a critical role in providing end-to-end coordination and administrative support to the centralized Group Sales team across multiple business entities. The role ensures smooth sales operations, accurate documentation, effective customer engagement, and strong coordination between sales, operations, finance, and customers to support revenue growth and operational efficiency.

Key Responsibilities

Sales Support & Operations

• Act as a single point of support for the Group Sales team across multiple entities
• Prepare, review, and manage quotations, proposals, sales orders, and contracts
• Support lead management, customer engagement, and proposal development to assist in closing deals
• Maintain and update CRM systems, sales pipelines, and customer databases
• Track order status, delivery timelines, and post-sales follow-ups

Customer Support

• Handle customer inquiries related to quotations, orders, invoicing, and deliveries
• Ensure a consistent and professional customer experience across all group entities
• Support customer onboarding and account management activities

Documentation & Reporting

• Maintain accurate sales documentation and ensure compliance with internal policies
• Prepare weekly and monthly reports, forecasts, and performance dashboards
• Support audits and reporting requirements across group companies

Cross-Functional Coordination

• Coordinate with Finance for pricing approvals, invoicing, credit control, and collections
• Liaise with Logistics for order processing, stock availability, and delivery scheduling
• Work closely with Legal, Marketing, and Procurement for contract management and sales support

Process Improvement

• Support standardization of sales processes across group companies
• Identify gaps and recommend improvements to enhance efficiency and turnaround time
• Assist in implementing CRM tools and system enhancements

Qualifications and Experience

• Bachelor’s degree in Business Administration, Commerce, or a related field
• 2–5 years of experience in Sales Support, Sales Coordination, or Commercial Operations
• Experience supporting multiple business units or group-level sales teams is highly preferred
• Experience in trading, distribution, or diversified business environments is an advantage
• Strong organizational, multitasking, and coordination skills
• Excellent communication and stakeholder management abilities
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced, matrix environment
• Proficiency in MS Excel, PowerPoint, CRM systems, and ERP platforms
• Customer-focused and solution-oriented mindset

What We Offer

• Company-provided mobile SIM for business use
• Comprehensive medical insurance coverage
• Annual air ticket
• Opportunity to work within a diversified and growth-oriented organization
• Structured career development and progression opportunities
• Professional, collaborative, and supportive work environment

Application Process: Qualified candidates are invited to apply directly through LinkedIn. If your profile matches our requirements, our team will get in touch with you.

Equal Opportunity Statement: Al Abbas Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration based on merit, without regard to race, gender, religion, or background.

Application Question(s):

• Do you have experince using CRM?
• Do you have experience using ERP?
• Do you have experience using Excel?
• What is your current Salary?
• What are your Salary Expectations?
• What is your Notice Period?

Education:

• Bachelor's (Required)

Experience:

• Sales Support: 3 years (Required)

Language:

• English (Required)

Work Location: In person