Sales Support Coordinator Required

Overview

Key Responsibilities

• **Customer Interaction:**
• Respond promptly and professionally to customer inquiries via phone, email, chat, and other channels.
• **Issue Resolution:**
• Handle customer complaints, concerns, and queries efficiently to ensure high levels of satisfaction.
• **Product & Service Knowledge:**
• Maintain a strong understanding of company services to provide accurate information and recommendations.Document all customer interactions, inquiries, and resolutions in the CRM system.Collect and report feedback to support continuous improvement of services and customer experience.Ensure timely follow-up with customers to confirm resolution and maintain relationships.Conduct cold calls to generate new business opportunities and expand the client base.Share and circulate marketing materials with existing and prospective clients.Maintain and update the company’s client database accurately.**Requirements**
• **CRM & Record Keeping:**
• **Customer Feedback:**
• **Follow-ups:**
• **Cold Calling & Lead Generation:**
• **Marketing Coordination:**
• **Database Management:**
• Minimum **1 year of experience** in Sales Support or Sales Administration
• *(Facility management industry experience is an advantage)*
• **Fluency in English is mandatory**
• *(Additional languages are a plus)*
• Strong organizational and multitasking skills with high attention to detail
• Excellent communication, coordination, and interpersonal skills
• Proficiency in **MS Office** and CRM systems
• A proactive, adaptable, and team-oriented attitude**How to Apply**
• Interested candidates are invited to submit their CV at the earliest.

Job Type: Full-time

Education

• Bachelor's (Required)

Experience

• Sales: 1 year (Required)