Sales Support Coordinator

Role overview

Sales operations and coordination

• Support sales activities from lead generation through contract award and handover.
• Maintain sales records, templates, trackers, and reporting tools; monitor opportunities and coordinate commercial activities across departments.
• Coordinate internal approvals for proposals, quotations, contracts, and agreements, and support continuous improvement of sales processes.

Tender and vendor registration management

• Manage supplier registrations, pre-qualifications, and renewals through customer and procurement portals.
• Track tender opportunities and maintain an updated tender pipeline, registration database, expiry trackers, and supporting documents.
• Coordinate tender submissions, ensure compliance with customer requirements, and complete submissions by deadlines.

Proposal and bid coordination

• Coordinate RFIs, RFQs, RFPs, and tender submissions; support preparation, formatting, review, and submission of proposals and quotations.
• Maintain proposal trackers and document control, and coordinate inputs from technical, operational, legal, and finance teams.
• Check required documents for completeness and timely submission.

CRM, ERP, reporting, and documentation

• Maintain accurate CRM and ERP records, including Odoo, for opportunities, customer contacts, activities, and proposals.
• Generate sales reports, dashboards, and KPI trackers; support workflow automation and sales administration improvements.
• Prepare weekly and monthly commercial reports and monitor pipeline progress, forecasts, proposals, and tender activity.
• Follow company approval and governance procedures and maintain organized, accurate, audit-ready commercial documentation.
• Coordinate with internal stakeholders to ensure timely completion of sales-related activities.

Mandatory qualifications

• At least 3 years of experience in Sales Support, Sales Operations, Commercial Coordination, Bid Management, Tender Management, Contracts Administration, or a similar role.
• Experience managing government or large corporate procurement registrations and tender submissions.
• Experience using CRM systems and ERP platforms.
• Strong proficiency in Microsoft Excel and Microsoft Office.
• Fluent written and spoken Arabic and English.
• Strong organizational, coordination, and documentation skills.

Preferred qualifications

• Experience in Defense, Aerospace, Aviation, Manufacturing, Technology, or Government sectors is preferred.
• Experience using Odoo ERP is preferred.
• Familiarity with UAE government procurement portals and supplier registration systems is preferred.

Skills and competencies

• Sales support and coordination, tender and bid management, and vendor registration management.
• CRM and ERP administration, sales reporting and data analysis, and proposal and quotation coordination.
• Document control, stakeholder coordination, Microsoft Excel and Microsoft Office.
• Attention to detail, time management, multitasking, written and verbal communication, process compliance, and documentation accuracy.