Logistics Officer

Role overview

Coordination and shipment management

• Coordinate material needs, shipment priorities, schedules, and shipment updates with Procurement, Warehouse, Production, and R&D.
• Coordinate material transfers between internal and external warehouses and production facilities.
• Prioritize urgent materials, components, samples, and equipment for manufacturing, testing, and development; escalate risks to schedules or availability.
• Coordinate domestic and international air, sea, and road shipments, transportation, deliveries, and material transfers.
• Liaise with freight forwarders, shipping lines, couriers, transport providers, and suppliers; track shipments through delivery and obtain proof of delivery.
• Verify shipment quantities, package details, weights, dimensions, and delivery addresses before dispatch.
• Coordinate supplier cargo readiness, packaging, dispatch dates, shipping documents, and delivery appointments.

Documentation, costs, and reporting

• Prepare and verify commercial invoices, packing lists, certificates of origin, airway bills, bills of lading, and other shipping documents.
• Coordinate UAE customs clearance; verify HS codes, product descriptions, and country of origin; follow up on approvals and resolve clearance delays.
• Coordinate MSDS, permits, export licenses, and other regulatory documents where applicable.
• Obtain and compare freight quotations; assess cost, transit time, reliability, and delivery requirements; coordinate approvals with the Head of Supply Chain.
• Monitor freight, customs, handling, demurrage, detention, and other expenses; verify freight invoices against approved quotations and service terms.
• Maintain shipment trackers, logistics reports, shipment and customs records, freight quotations, delivery notes, and proof of delivery.
• Update ERP data and report shipment status, delays, costs, customs clearance, and critical material shortages to stakeholders.

Compliance and improvement

• Ensure logistics activities follow company procedures and applicable regulations, with documentation maintained for audit and traceability.
• Monitor logistics-provider performance and resolve delivery delays, damaged cargo, discrepancies, and missing documentation.
• Identify recurring logistics issues and recommend corrective and preventive actions and improvements to tracking, documentation, delivery, and cost control.

Skills and experience

• Practical knowledge of UAE import/export procedures and customs clearance.
• Knowledge of international shipping documentation, freight forwarding, and Incoterms.
• Familiarity with HS codes, MSDS requirements, and import/export permits where applicable.
• Experience coordinating with suppliers, freight forwarders, customs brokers, and internal departments.
• Working knowledge of ERP systems such as Odoo or SAP is an advantage.
• Proficiency in Microsoft Excel and shipment-tracking tools.
• Strong coordination, communication, planning, organization, time management, prioritization, follow-up, attention to detail, and problem-solving skills.
• Able to work effectively with internal departments and external logistics partners, manage multiple tasks, and meet deadlines under pressure.

Qualifications

• Bachelor's degree or diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• 2–5 years of relevant experience in logistics, freight forwarding, shipping, or supply chain operations; manufacturing experience is preferred.
• A valid UAE driving license is an added advantage.

Performance measures and stakeholders