Sales Supervisor
Skills
About This Role
Overview
- Our supervisor is responsible for leading, motivating, and supporting a team of sales to achieve sales targets, deliver exceptional customer service, and maintain operational excellence on the shop floor.
- The role ensures compliance with company policies, brand standards, while driving customer-centricity to deliver a world-class duty-free shopping experience.
- Operations & compliance
- Ensure store opening, closing, and cash handling procedures are followed.
- Oversee merchandise display, stock replenishment, and adherence to visual merchandising guidelines.
- Monitor stock rotation, expiry dates, and ensure compliance with the regulations.
- Maintain store cleanliness, safety, and compliance with health & safety standards.
Team Leadership & Management
- Lead and motivate sales team during assigned shifts.
- Ensure shifts coverage are monitored and maintain and adjust with Manager/Assistant Manager accordingly.
- Conduct daily briefings on sales goals, promotions, and operational updates.
- Coach and mentor team members to improve product knowledge and selling skills.
- Support onboarding and training of new team members.
Customer Service & Experience
- Supervise daily sales activities and ensure sales targets are achieved.
- Monitor and guide team performance to deliver exceptional customer service.
- Ensure upselling and cross-selling techniques are applied consistently.
- Handle escalated customer queries and resolve complaints efficiently.
Reporting & Coordination
- Track daily sales performance and report variances to management.
- Prepare shift reports highlighting sales, staff performance, and operational issues.
- Coordinate with inventory, cash handling, and security teams to ensure smooth operations.
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