Sales Specialist – Training Courses

About This Role

The Sales Specialist is responsible for driving revenue growth by promoting and selling professional training courses and programs to individuals and organizations. This role handles the full sales cycle from lead generation and qualification to closing, while ensuring an excellent customer experience and maintaining accurate CRM records.

Sales & Revenue

• Promote and sell training courses (public, in-house, online, blended) to meet monthly/quarterly targets.
• Manage the full sales pipeline: prospecting → qualification → consultation → proposal → closing → follow-up.
• Prepare quotations and tailored training proposals for corporate clients based on their needs.
• Negotiate terms and close deals while maintaining profitability and compliance with company policies.

Lead Generation & Relationship Management

• Generate leads via calls, WhatsApp, email, LinkedIn, events, referrals, and partnerships.
• Build and maintain strong relationships with HR, L&D, training managers, and decision-makers.
• Conduct discovery meetings to understand training needs, pain points, timelines, and budgets.

Customer Experience & Coordination

• Coordinate with operations/training team for schedules, instructors, venues, and course logistics.
• Support learners and clients with registration, payment follow-up, and onboarding.
• Handle objections professionally and maintain high customer satisfaction.

Reporting & CRM Discipline

• Maintain accurate CRM updates (leads, activities, stages, forecasts).
• Track conversion rates, pipeline health, and customer feedback.
• Provide weekly sales reports and insights on market demand and competitor offerings.

Requirements (Must Have)

• Diploma or Bachelor’s degree in Business, Marketing, HR, or relevant field.
• 1–3 years of sales experience (training/education/services sales is a plus).
• Strong communication and negotiation skills (Arabic/English preferred).
• Comfortable with KPIs, targets, and daily outreach (calls/messages/emails).
• Experience using CRM tools (e.g., HubSpot, Zoho, Salesforce, Odoo, etc.) and Excel.

Skills & Competencies

• Consultative selling and needs analysis
• Objection handling and closing techniques
• Time management & pipeline prioritization
• Professional writing (emails/quotations/proposals)
• Customer-first mindset & follow-through