Sales Specialist (Call Center)

About This Role

Company Overview

Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees.

Position Summary

The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.

Requirements

Key Responsibilities

Sales & Customer Engagement

Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English.

Convert leads and inquiries into confirmed memberships or sales opportunities.

Achieve individual and team sales targets while maintaining service quality.

Follow up with potential clients and manage leads effectively.

Communication & Relationship Management

Provide clear, accurate information about services and offers.

Demonstrate persuasive communication and active listening skills.

Build trust-based relationships with customers.

Maintain a professional and polite communication style at all times.

Operations & Performance

Accurately document customer interactions and sales activities.

Manage multiple tasks efficiently in a fast-paced environment.

Collaborate with team members to support sales campaigns and initiatives.

Contribute positively to the overall team culture and work environment.

Qualifications & Requirements

Experience & Education

Minimum 1 year of experience in sales, call center, or customer service (preferred).

Bachelor’s Degree is preferred, but not mandatory.

Candidates with strong sales aptitude and customer-handling experience will be considered.

Skills & Competencies

Strong verbal and written communication skills.

Fluency in Arabic and English.

Persuasive selling and negotiation skills.

Strong phone etiquette and active listening ability.

Ability to multitask, prioritize, and manage time effectively.

Comfortable working in a target-driven and fast-paced environment.

Professional appearance and polished demeanor.

Benefits

Work Schedule

5 working days per week

Call center–based role

Benefits & Growth Opportunities

Competitive salary package

High commission structure

Performance-based incentives

Comprehensive health insurance coverage

Specialized internal training programs

Career growth and promotion opportunities

Opportunities for regional and global exposure

30 days of paid annual leave

Bachelor's degree /Diploma in Exercise Science or related field. Certification as a Personal Trainer from a recognized organization. Fluency in English languages. Strong communication and interpersonal skills. Ability to motivate and inspire clients. Passion for health, fitness, and helping others. Ability to work flexible hours, including evenings and weekends.