Sales Specialist

Role overview

Responsibilities

• Build customer relationships, including with designers and architects.
• Demonstrate fabric and furniture products and explain features, benefits, care, and durability.
• Assess needs, propose solutions, prepare quotes, and pursue upsell and cross-sell opportunities.
• Maintain CRM pipeline and customer interaction records; follow up to secure conversions.
• Work with merchandising and design teams on showroom product presentation.
• Process orders, coordinate deliveries, and monitor fulfillment.
• Meet monthly and quarterly sales targets while delivering customer service and product knowledge.
• Track industry trends and fabric collections; participate in promotions, events, and training.
• Maintain showroom standards and professional appearance.

Qualifications

• At least 2 years of retail sales experience.
• Fabrics, textiles, upholstery, or furniture experience is strongly preferred.
• Excellent communication, presentation, negotiation, and active listening skills.
• Ability to turn customer needs into clear recommendations and structured quotes.
• Strong time management and organization; able to manage multiple showroom clients.
• Flexible hours, including weekends and occasional evenings for events or promotions.
• High school diploma required; bachelor’s degree or related certification is a plus.