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Sales Operations Manager

efm Logistics
Moorabbin, AUS
Full-time
Manager
Onsite
Discovered 1 weeks ago
excel

Full Job Posting

Requirements

  • As the Sales Operations Manager, your key responsibilities will include:
  • Manage the national New Business pipeline, ensuring opportunities are accurate, up to date and progressing.
  • Run regular pipeline reviews, following up stalled or at-risk opportunities and highlighting key priorities and risks.
  • Prepare weekly, monthly and quarterly reporting, including board-ready materials on pipeline health and performance.
  • Own Salesforce as the single source of truth for New Business, maintaining data integrity and reporting accuracy.
  • Identify opportunities to improve sales conversion, pipeline velocity and the customer journey.
  • Ensure agreed sales processes and procedures are followed consistently across the New Business team.
  • Maintain and improve Sales and Implementation processes to support consistent ways of working.
  • Support tender and RFP management, including proposals, presentations and sales content.
  • Maintain a central library of current sales collateral, templates and resources.
  • Support onboarding and training for new team members across Salesforce, systems and processes.
  • Coordinate customer meetings, events and presentations to support the sales team.
  • Partner with the General Manager - Implementation, Project Managers and Account Managers throughout onboarding and hypercare.
  • Track implementation milestones and escalate risks that may impact customer go-live or commercial outcomes.
  • Identify and implement improvements across the New Business funnel, systems and reporting.
  • Provide Salesforce training, coaching and adoption support across the New Business team.
  • Manage Salesforce configuration, system updates and release activities within New Business.
  • Ensure reporting provides clear and reliable insights for sales representatives, managers and leadership.
  • Experience Required
  • Previous experience in Sales Operations, Revenue Operations, Commercial Operations or a similar role.
  • Strong Salesforce administration and reporting experience is essential.
  • Experience managing sales pipelines, reporting and CRM data in a national or multi-team environment.
  • Strong analytical skills, with the ability to identify trends, risks and opportunities through data.
  • Strong Microsoft Excel and MS Office skills, with experience creating reports and dashboards.
  • Experience working closely with Sales, Implementation and Account Management teams.
  • Strong organisational and time-management skills, with the ability to manage multiple priorities.
  • Strong communication and stakeholder management skills.
  • Proven ability to identify process improvements and drive consistent ways of working.
  • Transport or logistics industry experience is beneficial, but not essential.
  • A relevant tertiary qualification is desirable.
  • Required

Benefits

  • Why should you join efm Logistics?
  • Strong focus on regular and ongoing professional development training, enhancing skills and career progression
  • A dynamic and empowering culture, where we challenge each other to do it better
  • An opportunity to be part of an industry leader
  • Competitive salary and bonus scheme
  • Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
  • Free parking and onsite café
  • Company functions and team building activities
  • Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
  • How to apply If this sounds like you, please send your CV via the link below. We look forward to hearing from you!

Preferred Qualifications

  • Transport or logistics industry experience is beneficial, but not essential.

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