workable
Customer Service Specialist
efm Logistics
Ormeau, AUS
Full-time
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
Requirements
- As a Customer Service Specialist based out of our Ormeau office, you will be responsible for:
- Supporting and managing of the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
- What we're looking for:
- Tertiary qualification or 2+ years experience in Customer Service
- Strong written and verbal communication, and problem-solving skills
- Sound computer knowledge including experience with Microsoft Office Suite
- Resilience, passion and ability to work at pace and under pressure
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
Benefits
- Why join efm Logistics?
- Strong focus on regular and ongoing professional development training, enhancing skills and career progression
- A dynamic and empowering culture, where we challenge each other to do it better
- An opportunity to be part of an industry leader
- Competitive salary and bonus scheme
- Modern office space and technology
- Company functions and team building activities
- Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
About efm Logistics
Logistics & Supply Chain Services200 employeesFounded 2000
Australian 4PL logistics provider helping businesses manage end-to-end supply chains through technology and carrier partnerships.
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