Customer Service Specialist

Supporting and managing of the day-to-day movement of freight within your portfolio

Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience

Reviewing and reporting on daily freight movements

Resolving enquiries in a way that provides a no better experience

Escalating priority issues when required relating to all aspects of your accounts

Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

Tertiary qualification or 2+ years experience in Customer Service

Strong written and verbal communication, and problem-solving skills

Sound computer knowledge including experience with Microsoft Office Suite

Resilience, passion and ability to work at pace and under pressure

A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Strong focus on regular and ongoing professional development training, enhancing skills and career progression

A dynamic and empowering culture, where we challenge each other to do it better

An opportunity to be part of an industry leader

Competitive salary and bonus scheme

Modern office space and technology

Company functions and team building activities

Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally