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Sales Operations Manager

Kinaxis
Calgary, CAN
Full-time
Mid-Senior
Hybrid
Discovered 1 weeks ago
Sales operationsForecastingPipeline managementSales performance reportingSalesforceCRM platforms

Full Job Posting

Role overview

Partners with Sales Leadership to drive pipeline execution, forecast discipline, and operational excellence across assigned North American territories.

Supports sales execution with business insights and operational work that contributes to predictable revenue growth.

Reports to the Director of Global Sales Operations and works with Sales, Marketing, Analytics, and Operations teams.

Location and work arrangement

  • Remote/hybrid position; candidates may work from home anywhere in Canada.
  • Employees located in Ottawa work from headquarters three days per week.

Sales partnership and performance

  • Partner with assigned sales teams on forecast reviews, pipeline inspections, business planning, and deal qualification.
  • Monitor pipeline health, opportunity progression, coverage, forecast performance, and territory results; provide recommendations.
  • Develop reporting for pipeline reviews, forecasts, quarterly business reviews, and performance management.
  • Analyze productivity, conversion rates, pipeline trends, and funnel performance; turn findings into actionable recommendations.

Pipeline, processes, and collaboration

  • Partner with Marketing, Business Development, and Sales on pipeline generation, campaign follow-up, lead conversion, and opportunity creation.
  • Provide feedback on lead quality, targeting effectiveness, and conversion challenges.
  • Promote sales processes and best practices and support forecasting, opportunity management, and stage exit standards.
  • Monitor CRM data quality and opportunity hygiene; support territory planning, account alignment, process improvements, and system enhancements.
  • Collaborate with Sales, Marketing, Sales Analytics, and Sales Operations on regional priorities.

Qualifications

  • Bachelor's degree in Business, Marketing, Finance, Economics, or a related field.
  • 3–5+ years in Sales Operations, Revenue Operations, Business Operations, Marketing Operations, Analytics, or a related role.
  • Experience supporting forecasting, pipeline management, business reviews, and performance reporting.
  • Strong analytical, problem-solving, communication, and stakeholder management skills.
  • Experience with Salesforce or a similar CRM platform; advanced Excel and business data analysis skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Benefits

  • Flexible vacation, company-wide days off, and flexible work options.
  • Physical and mental well-being programs, virtual fitness classes, mentorship, training, and career development.
  • Recognition programs, referral rewards, and hackathons.

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