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Sales/ Logistics/ Import/Export Coordinator

Nathan & Nathan
Dubai, UAE
fulltime
Entry
Today
Supply Chain ManagementProcurementInventory ManagementWarehousingFreight ForwardingCustoms Clearance
Free

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Supply Chain ManagementProcurementInventory Management
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Summary

An established trading business is seeking an

Arabic Speaking Sales Secretary / Customer Support Representative.

The role will support sales administration, customer service, order processing, and shipment coordination while working closely with their reporting manager and the wider team.

Requirements

  • Preference for those fluent in Arabic and English, both written and spoken.
  • 4 years of relevant professional experience, including 4 years of local UAE experience.
  • Experience in customer support, order handling, customer complaints, and business correspondence.
  • **Mandatory hands-on experience with Proforma Invoices, Bills of Lading (BOL), and Certificates of Origin (COO)**
  • .
  • Good knowledge of import/export procedures and transportation documentation.
  • Experience with Letters of Credit (LC) is an advantage but not mandatory.
  • Strong working knowledge of Microsoft Office and SAP.
  • Excellent organizational skills, attention to detail, and ability to multitask.
  • Hard-working, proactive, and willing to learn new tasks and take direction.

Responsibilities

  • Process orders for paper and board and coordinate the full order cycle from quotation to delivery.
  • Prepare sales contracts, proforma invoices, and related sales and shipping documents.
  • Handle customer inquiries, complaints, follow-ups, and routine correspondence with clients and suppliers.
  • Coordinate with paper mills, manufacturers, and forwarding companies on order status, shipments, and dispatch of samples.
  • Prepare and manage mandatory trade documents including Proforma Invoices, Bills of Lading (BOL), and Certificates of Origin (COO).
  • Support import/export documentation and ensure compliance with transportation and shipping requirements.
  • Maintain proper filing systems and perform general administrative tasks.
  • Follow up on pending customer payments and assist with internal coordination.
  • Support the team in preparing offers, sending inquiries, and ensuring smooth daily operations.
  • Travel abroad when required and represent the company at exhibitions or client meetings.

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