Sales Executive

Job Purpose

1. Sales Performance & Customer Experience

• Achieve individual sales targets and contribute to boutique sales objectives.
• Deliver exceptional luxury customer service throughout the client journey.
• Utilize storytelling techniques to communicate OMEGA’s heritage, innovations, collections, and product craftsmanship.
• Identify sales opportunities and maximize conversion through effective selling techniques.
• Promote product categories, collections, and strategic business priorities.
• Support achievement of boutique KPIs including Conversion Rate, ATV, and UPT.

2. Client Development & CRM

• Develop and maintain long-term relationships with existing and prospective clients.
• Build and manage an active client portfolio.
• Conduct timely follow-ups on inquiries, quotations, reservations, and after-sales requests.
• Maintain accurate and complete client records within CRM systems.
• Participate in clienteling activities, customer events, and loyalty initiatives.
• Generate repeat business through proactive relationship management.

3. Brand Representation

• Act as a professional ambassador of OMEGA at all times.
• Demonstrate strong knowledge of OMEGA products, heritage, innovations, and brand values.
• Maintain impeccable grooming and personal presentation according to brand standards.
• Support product launches, boutique events, and marketing activations.
• Protect confidential client and business information.

4. Boutique Operations & Product Handling

• Ensure proper handling, presentation, and security of all merchandise.
• Support stock replenishment, transfers, and inventory activities.
• Handle sales transactions accurately using boutique systems and procedures.
• Follow all operational, security, and cash-handling procedures.
• Report discrepancies, damages, operational concerns, or client feedback promptly.

5. Visual Merchandising & Boutique Standards

• Support implementation of OMEGA visual merchandising guidelines.
• Ensure displays, showcases, and product presentation remain flawless.
• Maintain boutique cleanliness, organization, and readiness at all times.
• Contribute to creating a welcoming luxury boutique atmosphere.

6. Teamwork & Continuous Development

• Collaborate effectively with colleagues to support boutique objectives.
• Participate in daily briefings, training programs, and sales meetings.
• Share feedback, client insights, and improvement opportunities.
• Continuously develop product knowledge and luxury retail skills.

• Individual Sales Achievement (%)

• Sales Contribution to Boutique Target
• Conversion Rate

• Attendance & Punctuality

• Transaction Accuracy

Authority & Decision Making

• Manage customer interactions and sales opportunities within approved boutique procedures.
• Recommend products and solutions based on client needs.
• Resolve routine customer inquiries and service requests.
• Escalate pricing exceptions, complaints, and special requests to management.
• No authority to approve discounts, special pricing, or policy exceptions.

Qualifications & Experience

• High School Diploma or Bachelor's Degree preferred.
• Minimum 2 years of experience in luxury retail, premium retail, watches, jewelry, fashion, or hospitality.
• Strong communication and interpersonal skills.
• Passion for luxury retail and customer experience.
• Ability to build and maintain long-term client relationships.
• Fluent in English; Arabic preferred.

Customer Excellence

• Client Focus
• Luxury Hospitality
• Relationship Building
• Service Orientation

• Luxury Selling Techniques

• Clienteling
• CRM Management
• Business Awareness
• Product Presentation

Behavioral Competencies

• Professionalism
• Communication Skills
• Teamwork
• Attention to Detail
• Accountability

Internal

• Boutique Manager

• Assistant Boutique Manager

• Boutique Team
• Brand Manager
• Operations Team

External

• Clients
• VIP Customers
• Mall Management (when required)
• Event Partners

Key Challenges

• Achieving ambitious sales targets in a competitive luxury retail environment.
• Building long-term relationships with high-value clients.
• Maintaining luxury service standards during peak business periods.
• Balancing sales performance with exceptional customer experience.
• Keeping client portfolios active and engaged.